At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Operations Supervisor
Wage: $27.50/ hour
JOB SUMMARY:
Independently manages, establishes, maintains, and reviews schedules. Provides management support for shared services functions including payroll and accounts receivable processes. Matches available staff to posts. Notifies staff of schedules. Minimizes avoidable overtime through effective scheduling strategies. Contacts and re-deploys staff to fill call-offs. Responds to schedule changes and client requests. Controls processes in automated resource systems.
Distinguishing Characteristics:
Primary job function is managing the scheduling process. This job description applies only to salaried positions performing essential functions of the nature described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work, no less than 50% of the time.
ESSENTIAL FUNCTIONS:
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
In performing functions, duties, or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Manages the scheduling of Security Officers and supervisors at client sites; manages the scheduling process to optimize operating results and to keep avoidable overtime (AVOT) to a minimum; determines the best resolution to staffing issues and problems.
Maintains site coverage at all times; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites have coverage; acts as the call-in center for remote posts.
Ensures that accurate timekeeping, payroll, and billing data is posted in the automated resource system; verifies billing and payroll reports and corrects discrepancies; interfaces with accounts receivable and payroll departments to make corrections.
Maintains current knowledge of site contracts and requirements, Security Officer training, availability, time worked, and client exclusion lists.
Coordinates scheduling changes with management, supervisors, and staff; serves as a liaison with clients, management, and staff in resolving scheduling, training, billing, and payroll problems.
May supervise office staff and perform duties on behalf of line management as delegated.
Ensures that an adequate on-call security force is available to cover vacancies created by absences and call-offs.
Coordinates the daily schedules and assignments of supervisory staff; briefs supervisors on changes to post schedules and new Security Officer schedules.
Advises management and/or Human Resources staff of openings as they occur; assists in screening Security Officer candidates; interviews new Security Officers to ascertain their availability for various shifts; matches Security Officers with site requirements and qualifications.
Recommends removal of Security Officers from posts based on client complaints, attendance problems, or other performance issues; advises management of any staffing problems that may arise as client requirements change.
Maintains records of Security Officer qualifications, certifications, and training and coordinates on-site training requirements with the site supervisor to meet client needs.
Manages key and equipment control processes.
Performs tasks and duties of a similar nature and scope as required for assigned office.
MINIMUM QUALIFICATIONS AT ENTRY:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
MINIMUM HIRING STANDARDS:
Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
Must be able to pass client-specific clearance process.
Monday-Friday 1st shift but subject to change based on client needs.
2 years of supervisory experience in security, military, or law enforcement required.
Computer skills required.
Education/Experience:
Associate's Degree and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing):
Thorough understanding of security operations.
Ability to maintain professional composure when dealing with unusual circumstances.
Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages, and reconciliation.
Ability to direct work by providing instructions in written, oral, diagrammatic, or schedule form.
Demonstrated knowledge of standard office productivity software.
Ability to read, analyze, and interpret various internal and external documents and reports.
Ability to write reports and correspondence in a clear and concise manner.
Strong planning, organizing, and leadership skills.
Ability to communicate clearly and concisely.
Ability to be an effective team member.
Strong customer service and service delivery orientation.
Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
WORKING CONDITIONS (Physical/Mental Demands):
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Required ability to handle multiple tasks concurrently.
Computer usage.
Handling and being exposed to sensitive and confidential information.
Regular talking and hearing.
Close vision, distance vision, and ability to adjust focus..
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EOE/M/F/Vet/Disabilities
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.