Front Desk Clerk are responsible for providing exceptional customer service and an accommodating experience for the guests.
Duties include:
- Answer and transfer phone calls
- Sort and deliver mail
- Greet guests, visitors, and customers
- Check guests in and out of their hotel rooms
- Distribute room keys
- Verify customers' hotel registration information
- Calculate guests' room payments and other additional costs made during their stay
- Interact with customers and business partners, either in person or through phone calls
- Assist in organizing work documents and firm logistics.
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Pay depends on experience and a background check will be performed.