At Constant Contact, we are seriously awesome people who take ownership and
make an impact by operating with the mindset, integrity and courage of a
small business owner. There's something so profoundly rewarding about
knowing that your work is empowering people everywhere to pursue their dreams.
Here, we all play an integral part in helping business owners,
entrepreneurs, non-profits and individuals to succeed by giving them all the
help and tools they need to grow online. We're energized by new challenges
and new possibilities-and we're just getting started!
At Constant Contact, our customers and their business is at the core of what
we do! As a Customer Support Specialist I, you will play a crucial role in
ensuring that our customers receive the best experience possible. You will be
responsible for answering customer inquiries, resolving issues, and
providing guidance on how they can optimize the Constant Contact digital
marketing product suite to support their small business or non-profit.
What you'll do:
Act as a first point of contact and work with a diverse group of small
business owners to ensure their success with Constant Contact's products and
services via telephone
Resolve technical and other support related inquiries and assist in
escalations
Escalate complex issues to the appropriate team members for resolution
Provide feedback to leadership on defects and enhancements to improve the
overall
user/customer experience
Document customer interactions and maintain accurate records in our customer
relationship management system
Educate customers on product features as well as online help resources
Educate and coach customers on products and services to enhance their online
marketing strategy
Drive customer engagement to help our customers be more successful business
owners
Provide remote support in a call-center environment while adhering to a
consistent and
committed schedule
Who you are:
Tech Savvy: You have a couple years of work experience. You know your way
around a computer. From surfing the web to troubleshooting your smartphone,
you have done it all! Experience in online marketing is a plus!
A People Person: You find it easy to make connections and empathize with
others and can't imagine a job without interacting with people
Always Putting Customers First: You enjoy delighting the customer and are
willing to go above and beyond to do so
A Small Business Supporter: You understand that small businesses are an
essential part of the economy and like to help the small stand tall
An Opportunity Finder: When you know a product, you can identify ways for
the customer to optimize their results. This includes making top notch product
and service recommendations for add ons / upsells
A Master Multitasker: You'll be speaking with customers, reviewing their
marketing materials, and navigating our knowledge base - all at the same time
Dependable: You are a committed professional who can be relied on by our
leaders and the customers to adhere to your schedule
The specific salary offered to a candidate may be influenced by a variety of
factors including the candidate's experience, their education and work
location. In addition, some roles may be eligible for additional on target
commission pay or bonus. The compensation package includes health and welfare
benefits including paid leave.
Pay Transparency - All Full Time Employees
$16 $21 USD
Why You'll Love Us:
We celebrate one another's differences. We are proud of our culture of
diversity and inclusion, and we're always working hard to strengthen and
improve this culture. We have programs in place that bring us together on
important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and
organizations, you won't find a better spot to share your talent. We're
dedicated to improving the quality of our product from a customer sta dpoint
and have a true desire to enable the success of businesses, non-profit
organizations, and community groups.
You'll have opportunities to grow your career. We encourage and support our
team members to learn different aspects of the business, take on stretch
assignments, seek coaching opportunities and professional development
opportunities.
A generous paid time off policy and a competitive benefits package that
supports the health and well-being of you and your family
At Constant Contact, we're all about work flexibility and are proud to
serve our customers as a hybrid workforce. Our hybrid work model combines the
convenience of remote work with access to our great office locations to
collaborate in-person, participate in live trainings, and socialize with
colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the
deadline if a candidate is selected by us.
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated
career site for individuals looking to join our team. Constant Contact will