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J.B. Hunt Transport Customer Experience Support in Lowell, Arkansas

Job Title:

Customer Experience Support


Administration, Facilities & Secretarial


United States of America





Full/Part Time:

Full time

Job Summary:

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Job Description:

Key Responsibilities:

  • Book loads and enter orders tendered from customers.

  • Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.

  • Monitor freight in transit and customer location requests for appointments

  • Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data


Minimum Qualification:

High School Diploma/GED with less than 1 year of working experience

Preferred Qualification:

Ability to communicate effectively

Ability to multitask

Ability to prioritize

Ability to quickly learn new systems

Keyboarding and typing

Ability to meet or exceed customer needs and expectations and provide excellent service

Ability to process information with high levels of accuracy


GED (Required), High School (Required)

Work Experience:

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Job Opening ID:

00411930 Customer Experience Support (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.