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Ultimate Software ALLIANCE TECHNICAL LEAD - REMOTE in Lowell, Massachusetts
The Ultimate Software product alliances team is looking for an experienced Alliances Technical Lead. The Alliances Technical Lead will drive the success of our partnerships through technical integration support. To be successful in this role, you must be able to articulate technology and product positioning to both business and technical users. Technical Leads are the primary partner technical resource for both partners and sales teams.
The Alliances Technical Lead will act as the liaison between our partner development teams and our internal product and development teams and oversee all aspects of technical integrations between partners and Ultimate Software solutions. Additionally, Alliances Technical Leads are a critical piece of the field team, ensuring success via partner technical sales enablement, integrations, and recommendations.
We are looking for someone that can bring not just experience, motivation and energy to the team, but someone passionate about alliances and the HR technology industry. This team operates in a high-energy and fast-paced environment and requires an individual that is self-motivated and can manage numerous and concurrent initiatives.
Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2020 and #2 on the 100 Best Companies to Work For list in 2020. Ultimate is also ranked #2 on Fortune’s 75 Best Workplaces for Women and #9 on its Best Workplaces for Diversity list. Learn more about US here: www.ultimatesoftware.com/careers
Duties and Responsibilities:
Review partner technical specifications to align them with Ultimate API and technical documentation and determine the fit and feasibility of a successful integration.
Assist product teams in reviewing, creating, and updating technical documentation and API guides.
Drive the API roadmap and prioritization of partner APIs within the overall product roadmap.
Manage partner integration support calls and provide ongoing partner technical support including setting up UltiPro Connect accounts, provisioning testing environments, responding to partner questions and support requests, and managing ongoing release support of integrations once live.
Act as a subject matter expert on both standard and custom 3rd party integrations to partners, customers, and Ultimate team members.
Provide internal support to our sales and ERM teams on the details of our partner integrations.
Work closely with the executive, product, technology, sales, marketing, and legal teams to launch new partnerships and ensure that partnership strategy is in line with business initiatives throughout the organization.
Maintain direct and active relationships with partners, including proactively resolving technical issues.
Help set and drive product strategy with key partners.
Define partnership requirements, produce qualitative and quantitative analysis of program performance, aggregate feedback, and explore new strategic opportunities.
Keep up to date on industry news and trends to drive strategy.
Strong interpersonal skills conducive to collaboration with both internal and external partners.
Excellent spoken and written communication skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Ability to remain objective and identify options to challenging scenarios. Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
Unwavering dedication to making the right decisions to benefit Ultimate Software and our customers.
Ability to stay organized and analytical and drive successful technical integrations via creative and adaptive approaches in a dynamic environment.
Ability to establish credibility and rapport with senior executives and technical and non-technical team members.
Education and Experience:
Bachelor’s or Master's degree.
5+ years alliances and/or integration experience, HCM industry experience preferred.
20% of the time
Must be able to travel to partner events, UKG conference events, and other team related activities.
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact firstname.lastname@example.org.
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It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.