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Officer Customer Service (m/f/d)
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BASF Nutrition & Health offers a wide range of products and services for human and animal nutrition, the pharmaceuticals industry and the flavors and fragrance industry. With our innovative solutions and modern technologies, we support our customers to improve the profitability of their businesses and to offer products that contribute to sustainable development.
RESPONSIBILITIES
The Supply Chain Team is driven by our vision: "We deliver. Passion for excellence in services". Ensuring the global supply products to our customers and supporting growth ambitions is our main focus.
In your position as Officer Customer Service, you are the main contact partner for satisfying customer demands and managing day to day operations.
You are responsible for order entry, first availability check and order validation using hands-free order processes as well as monitoring the open order status until delivery and managing the process of returning orders.
Furthermore, you provide relevant information for delivery and transportation according to BASF guidelines and Business Rules Management system.
You ensure consequent communication to the customer and diligent closing of the non-conformance case using the SAP QM system.
In addition, you ensure customer master data is up to date and contribute to data quality by regular reviewing relevant information for order management.
QUALIFICATIONS
completed commercial training, degree or comparable qualification in marketing and sales
relevant work experience in the field of marketing
familiar with standard IT applications as well as experience with E-Commerce and SAP
distinctive communication skills, ability to work in a team as well as a strong customer-orientation
profound knowledge of Spanish and good knowledge of English
BENEFITS
Attractive salary in accordance with the collective agreement for the chemical industry plus collectively agreed allowances and shift bonuses, annual performance according to collective agreements and holiday pay
Tariff future amount
Company-financed supplementary long-term care insurance
Fitness and health studio, medical center with numerous offers for your health
Inspiring networks for the development and implementation of own ideas (e.g. Women in Business)
Deutschlandticket as a discounted job ticket, availability of e-charging stations for private vehicles
ABOUT US
Do you have any questions about the application process or the position? Please reach out to: Svenja Sollmann (Talent Acquisition), svenja.sollmann@basf.com, Tel.:+49 30 2005-59355
First information about our application process can be found here: http://on.basf.com/applicationprocess .
BASF SE, located in Ludwigshafen am Rhein, is the corporate headquarters of the BASF Group and part of the Rhine-Neckar Metropolitan Region. BASF stands for competence in chemistry since 1865 and is represented today in the world's major consumer markets, with a wide range of products. As the largest employer in the region, BASF SE offers multiple career opportunities for students, university graduates and professionals providing also training in over 30 professions. Leisure, sports, culture and a good infrastructure characterize the Rhine-Neckar Metropolitan Region, in which BASF is also involved with numerous activities. Learn more about BASF SE at on.basf.com/BASFSE_LU .
At BASF, the chemistry is right.
Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
Auniquetotal offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
About BASF
Find out what BASF has to offer as an employer and why you should join our team.
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Contact us
You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Ludwigshafen am Rhein, DE
BASF Jobmarkt GmbH
Logistics & Supply Chain Management
Temporary
97088
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