JOB REQUIREMENTS: Company Description Eurofins is the world leader in
the food, bio/pharmaceutical product testing. It is also number one in
the field of environmental laboratory services and one of the global
market leaders in agroscience, genomics, discovery pharmacology, and
central laboratory services. With over \$2billion in annual revenues and
25,000 employees across 250 sites in 39 countries, Eurofins is a leading
international group of laboratories providing an unparalleled range of
testing and support services to the pharmaceutical, biopharmaceutical,
food, environmental, and consumer products industries and to
governments. The Client Services Specialist position isFull-Time, 1st
Shift position, working between the hours of 8AM - 5PM.Candidates within
a commutable distance ofMadison, WIare encouraged to apply. Job
Description * Provides project management for ongoing client sample
programs through daily customer communication and contact * Be an
internal liaison for clients so they only need to contact one person *
Empowered to make decisions on behalf of clients to provide superior
service * Assists Client Managers with managing various aspects of
quote, proposal and RFI development for assigned opportunities *
Provides information for clients (e.g. Pricing, Capabilities, Status,
Sample Submission) * Onboard new clients by asking appropriate
questions and providing SampleKinect training * Submits and coordinates
client requests for re-testing, additional testing, OOS investigations,
and changes that are needed * Provides support for other Client Service
Associates when needed (e.g. absence, workload adjustment, site and
regional balancing) * Coordinates conference calls with client and
other areas of Food Solutions as needed * Contributes to assigned
process improvement projects and supports implementation when needed The
ideal candidate would possess: * 2+ years of direct food testing, high
intensity customer service, or other business-related experience *
Experience in a scientific or logistics environment is heavily weighed
* Ability to work on multiple deadlines simultaneously * Knowledge of
other software applications (i.e. SFDC, NIMS) preferred Qualifications
Basic Minimum Qualifications (BMQ): To perform this job successfully,
the individual must be able to perform each essential duty
satisfactorily. The requirements below are representative of the
knowledge, skill or ability required. * 2+ years of direct food
testing, high intensity customer service, or other business-related
experience * Excellent customer service skills, attention to detail and
ability to be persistent while maintaining tact * Thick-skinned -
ability to receive and deliver difficult news * Demonstrated computer
skills - requires excellent MS Office experience (specifically Excel,
Word, Outlook) * Demonstrated ability to plan, multi-task and
prioritize * Demonstrated teamwork, communication (written and verbal),
and organizational skills * Ability to work independently * Knowledge
of other software applications (i.e. SFDC, NIMS) preferred * Ability to
work to multiple deadlines * Ability to learn technical chemistry and
microbiology testing requirements * Ability to communicate
appropriately and effectively with internal and external clients *
Positive attitude and sense of urgency * Experience in a scientific or
logistics environment is heavily weighted Education/Experience (BMQ): *
Preferred: Bachelor\'s degree in a scientific, business or related field
(or equivalent work experience) Other Factors: * Flexibility to
participate in meetings across various time zones outside core working
hours * Occasionally working extended hours in order to adhere to
client deliverable timelines Additional Information As a Eurofins
employee, you will b To view the full job description please use the
link below.
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