JOB REQUIREMENTS: Offering an opportunity to be part of a
high-performance team, enjoy exceptional benefits, and a supportive
work-life balance, the Gordon Flesch Company is an employer of choice
throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to
recognize and appreciate our associate\'s commitment, creativity, and
the results they deliver every day for our customers and the community.
Salary for this position is based on level of experience. In this role
you will: Provide exceptional Customer Care to all Gordon Flesch Company
customers both internal and external Maintain and promote a high level
of professionalism in all forms of communication at all levels Promptly
and professionally support high volumes of customer phone calls through
to resolution; handling an average 1,000 queue calls per month Process
toner and supply orders, along with service requests, received through
various methods of communication Leveraging internal resources, provide
basic troubleshooting support for customer calls, and appropriately
route internally to Service or Technical Support when needed Invoice
Centralized Dispatch and Billable Service Calls making adjustments as
needed Process Service & Supply Invoice edits and voids Resolve shipping
related issues such as tracers, call tags, and claims Process supply
returns with call tags & equipment As needed, follow up with Dealers
regarding pending Centralized Dispatch calls Utilize Customer Device
monitoring software to fulfill Just in Time shipments Provide support to
the Field Service Team You should have: High school diploma or
equivalent Ability to provide effective telephonic customer support in a
high volume environment Excellent verbal and written communication
skills Strong attention to detail and excellent data entry skills
Ability to handle multiple tasks both effectively and efficiently
Proficient with Microsoft Office applications, including Word, Excel,
and Outlook The Gordon Flesch Company offers Medical, Dental, Personal
Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and
401(k) match, a Wellness Program and many more! The contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or disclosed
their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions
cannot disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information, unless the
disclosure is (a) in response to a formal complaint or charge, (b) in
furtherance of an investigation, proceeding, hearing, or action,
including an investigation conducted by the employer, or (c) consistent
with the contractor\'s... For full info follow application link. Equal
Opportunity Employer/Protected Veterans/Individuals with Disabilities.
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/12A547E6B2804EB2 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.