JOB REQUIREMENTS: Start working the way you have imagined with a top
automotive manufacturer! Volt is immediately hiring multiple Customer
Feedback Program Administrator - Auto Industry for an immediate
opportunity with a top auto maker in Fountain Valley, CA. As a Customer
Feedback Program Administrator you will: * Work with management to
develop and implement standards and procedures to enhance overall dealer
sales and service operations processes to improve dealership performance
and raise dealers who are performing at sub-standard levels through
process and product initiatives. Develop tracking tools to gauge process
improvement and internal department/division and dealer/regional
standing versus objective. * Support the Sr. Manager, Retail & Customer
Feedback, as a SME for the Retail Experience Survey Interference Program
and the unusual activity report. Investigate, discuss, and document
discussions surrounding survey interference and unusual activity. Act as
clearinghouse for many processes, region lists, and signed forms. *
Support management with the retail-facing customer feedback programs
including collaborating and training field representatives in specific
areas of the Retail Experience Survey Program. * Support management to
report on the Retail Experience Survey Interference Program. Responsible
for contact report documentation, maintaining support documentation, and
improving the current process of programs. * Follow process steps for
the survey interference program and enhance unusual activity report
understanding with field representatives. * Leverage AdobeSign for
Dealer interference strike letters. Hours are Monday - Friday from 8am
-5pm working hybrid -3 days onsite, 2 days remote. Positions are temp
for 6 months and offer the foot in the door of a top company known to
hire on our talent. The ideal candidate will have: * Three years of
experience in a similar field preferred * Prior experience at an
automotive dealership and/or OEM is preferred * Experience in customer
service and process improvement preferred * Knowledge of automotive
dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty,
DMS) * Completed Bachelors degree Pay Rate: \$25-32/hr ** Pay range
offered to a successful candidate will be based on several factors,
including the candidate\'s education, work experience, work location,
specific job duties, certifications, etc. Qualified candidates should
APPLY NOW for immediate consideration! Please hit APPLY to provide the
required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that may include
the following: health, dental, vision, term life, short term disability,
AD&D, 401(k), Sick time, and other types of paid leaves (as required by
law), Employee Assistance Program (EAP). Volt is an Equal Opportunity
Employer and prohibits any kind of unlawful discrimination and
harassment. Innova Solutions is committed to the principle of equal
employment opportunity for all employees and to providing employees with
a work environment free of discrimination and harassment on the basis of
race, color, religion or belief, national origin, citizenship, social or
ethnic origin, sex, age, physical or mental disability, veteran status,
marital status, domestic partner status, sexual orientation, or any
other status protected by the statutes, rules, and regulations in the
locations where it operates. If you are an individual with a disability
and need a reasonable accommodation to assist with your job search or
application for employment, please contact us at hr_dept@volt.com.
Please indicate the specifics of the assistance needed. Volt does not
discriminate against applicants based on citizenship status, immigration
status, or n To view the full job description please use the link below.
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***** APPLICATION INSTRUCTIONS: Apply Online:
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