JOB REQUIREMENTS: POSITION PURPOSE Madison Gas and Electric is seeking
dedicated and enthusiastic Customer Service Representatives (CSR) to
join our Customer Services division. At our core, we\'re dedicated to
being your community energy partner, keeping our customers safe,
delivering exceptional customer service and developing innovative clean
energy solutions to meet the needs of the future. At Madison Gas and
Electric (MGE), we believe that our employees are our most valuable
asset. Whether you\'re a seasoned operations technician or an
early-career IT professional, our culture, inclusive workforce, and
training programs will provide you with the tools you need to either
kickstart your career or bring it to new heights. As a CSR at MGE, you
can contribute to providing exceptional customer service in the utility
space, fostering customer satisfaction and loyalty while supporting the
operational goals of the organization. WORK SCHEDULE The schedule for
this position is Monday - Friday, 10:30 a.m. - 7:00 p.m. Training for
the position will be 100% on-site for the first eight to ten weeks.
After training, employees will be able to work a hybrid schedule (three
days on-site, up to two days working remotely). Starting pay for this
position is \$22.02/hour. DUTIES AND RESPONSIBILITIES Emergency
Response: Have a deep understanding of the company\'s emergency response
protocols in keeping our customers safe, including procedures for
reporting emergencies, dispatching field crews, and coordinating with
relevant authorities. Customer Assistance: Provide prompt, professional
and empathetic assistance to customers via phone or email addressing
their concerns, questions, and requests effectively. Billing and Account
Management: Assist customers with billing inquiries, process payments,
and update account information as needed. Service Activation and
Termination: Guide customers through starting or discontinuing utility
services, including verifying service availability, scheduling
appointments for activations or disconnections, and processing service
orders. Product and Service Knowledge: Maintain a thorough understanding
of the utility services offered by the company, including pricing and
any relevant regulations or policies. QUALIFICATIONS Education and
Experience High school diploma or equivalent required; college degree
preferred. Prior customer service experience required. Knowledge and
Skills Ability to multitask and work efficiently in a fast-paced
environment, while maintaining attention to safety, detail, and
accuracy. Ability to recognize and appropriately deal with safety issues
or concerns while assisting customers. Demonstrated professionalism and
behavior that is conducive to excellent working relationships with
external customers and internal customers at all levels across the
organization. Strong communication... For full info follow application
link. AA/EOE-Minorities/Females/Gender Identity/Sexual
Orientation/Disabled/Vets ***** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/D34A9DC4F1EB4C90 Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.