JOB REQUIREMENTS: Status Category: Full-Time Exempt/Non-Exempt:
Non-Exempt Scheduled Hours Per Week: 40 Job Code: NP0238 With over 120
offices and nearly 7,000 associates in major metropolitan areas and
suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level
financial and employee business services to organizations of all sizes,
as well as individual clients, by providing national-caliber expertise
combined with highly personalized service delivered at the local level.
CBIZ has been honored to be the recipient of several national
recognitions for 2023: Best and Brightest Companies to Work for in the
Nation Top Workplaces USA Best Places to Work in Insurance Best and
Brightest Companies in Wellness Great Place to Work Certification Field
Service Technicians install, upgrade, and maintain primary and backup
branch connectivity, all site infrastructure including network hardware,
computers, telephony, and print hardware, and all cabling. Technicians
are required to schedule all maintenance, IMAC and multiple projects in
adherence with SLA\'s, rollout schedules and established deadlines in
support of Edward Jones branch offices, vendor sites and home FA
locations in specified service territory. Field Service Technicians must
master continuously evolving equipment and technologies, and train
clients as new architecture is deployed. Essential Functions and Primary
Duties Maintain assigned locations and provide backup coverage for
neighboring service areas when required. Monitor and aggressively
schedule incoming tasks, by offering earliest ETA\'s possible, in
assigned area in accordance with the client\'s desired time for all
maintenance, project and IMAC activities with minimal supervision. Work
with minimal supervision to complete all maintenance, project, and IMAC
calls in adherence with contractual Service Level Agreements (SLA\'s).
Accurately track and account for all work time in assigned tasks and in
on-line utilization module, and document ticket status including
resolution details. Follow proper escalation procedures to ensure all
activities are addressed in a timely manner. Responsible for compliance
with all Asset Management protocols including timely completion of
necessary asset movement, proper packaging and shipping of all equipment
being returned, and maintenance of a complete and up to date shipping
log. Provide technical support to client in a timely manner with little
or no disruption to daily customer operations. Train client on all new
technologies and hardware. Responsible for completing all required
inventory activities related... For full info follow application link.
CBIZ is an equal opportunity employer and reviews applications for
employment without regard to the applicant\'s race, color, religion,
national origin, ancestry, age, gender, marital status, military status,
veteran status, sexual orientation, gender identity, disability, or
medical condition or any other reason prohibited by law. *****
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/AF81B3CB544A49B7