JOB REQUIREMENTS: Field Support Representative I, II, III Job Locations
US-WI-Madison Requisition ID 2024-17929 # of Openings 1 Category
(Portal Searching) Customer Service/Support Position Type (Portal
Searching) Regular Full-Time Overview Under direct supervision, the
Field Support Representative (FSR) is assigned to a temporary in-house
talent pool which provides replacement and/or short-term administrative
services in place of Office Service Reps (and others) who are out of the
office. The FSR will be assigned a home location but will be scheduled
to visit other client sites within the region to provide multiple
disciplines (fax, print, mail, reception and other duties, as assigned).
NOTE: This position requires heavy travel (up to 75 %), and requires
either reliable public transportation or a clean driving record and a
personal vehicle. Business travel expenses will be reimbursed.
Responsibilities CUSTOMER SERVICE * Ensures total customer (internal &
external) satisfaction through understanding of customer expectations,
proactive problem identification/resolution, and maximizing
opportunities to build relationships.MAIL/PACKAGES/POUCHES * Receive,
sort, and deliver all incoming mail & packages according to assigned
floors and within established time frames. Wrap, seal, weigh, affix
postage and dispatch all outgoing mail/packages in accordance with
postal regulations. * Prepare special outgoing inter-office pouches
sent to client affiliates as scheduled (if applicable). * Package and
process outgoing overnight items, i.e. Federal Express, UPS, etc., to
meet client and vendor deadlines. Log and deliver incoming overnight
packages within established time frames. * Log outgoing and incoming
items as required and review for accuracy/completeness. * In some
locations, may be required to walk and/or deliver by transportation any
legal package in a timely and proscribed manner. Secure necessary
signatures and documentation to confirm
delivery.SUPPLIES/COPYING/FAXING/ADMINISTRATION * Organize and
distribute supplies to client. Verify and log orders upon delivery.
Monitor inventory of copy supplies, stock paper and toner and keep
supply area neat (inclusive of convenience copiers). * Handle items for
distribution to a segment of or all of client employees, affiliates,
dealers, etc. * Estimate runtime on the small to medium photocopy jobs.
Check all copies produced for quality and accuracy. Produce bound copies
of work when requested. Deliver and pick up copy jobs. * May provide
minor maintenance of photocopy machine such as solving paper jams,
placing service calls and routine cleanings. * Operate facsimile
machines; send and receive facsimiles. Keep complete and accurate logs
of incoming and outgoing facsimiles. Where appropriate, generate
activity and confirmation... For full info follow application link. We
are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans. ***** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/53A927686F5B4BF2