JOB REQUIREMENTS: Give hope. Give health. Make your mark in the fight
against cancer. At Accuray, we make a direct and powerful impact on the
lives of cancer patients every day - helping them live longer, better
lives. But our commitment to innovation offers a truly unique
opportunity: the chance to change the fight against cancer - helping to
develop, introduce and support new treatment delivery systems and
software that will give new hope and new health to cancer patients and
cancer survivors around the world. Accuray develops, manufactures and
sells radiotherapy systems for alternative cancer treatments. Our
radiation therapy for cancer makestreatment shorter, safer, personalized
and more effective, ultimately enabling patients to live longer, better
lives. Job Description Summary: The Manager of Product Surveillance is
responsible for the planning and management of post-market surveillance
activities for Accuray products. These activities include day-to-day
oversight of complaint processing, investigations, and escalations to
address customer and safety concerns. This role ensures compliance to
global regulatory requirements affecting product surveillance and
provides a closed-loop system for effective analysis of product safety,
reliability and quality issues. The Manager establishes operating
mechanism to examine issues and make decisions for actions and
effectively communicates cross-functional and with senior management.
Additionally, the Manager of Product Surveillance manages and
continually improves the product surveillance processes. Essential
Duties and Responsibilities: Manages Product Surveillance team managing
customer complaints and investigations. Leads culture valuing safety and
compliance for product surveillance and establishes and maintains
company procedures aligned with worldwide regulations and standards.
Drives continuous improvement in processes and execution of global
complaint handling and product surveillance processes. Generates global
complaint trending and investigation metrics for execution and analysis.
Leverages product surveillance data and trends using statistical methods
tools to drive product surveillance improvements. Works
cross-functionally to resolve customer complaint and support
investigation and resolution activities. Maintains intelligence and
communicates new or revised regulations and/or guidelines affecting
Accuray\'s products and the medical device industry. Represent product
surveillance in external audits from regulatory bodies. Performs
additional duties as assigned by Executive Management. Promotes a
culture of rigor and accountability. Qualifications: a. Required
Bachelor\'s degree in scientific, technical, or engineering discipline,
or an equivalent combination of... For full info follow application
link. We are an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans and individuals with disabilities are
encouraged to apply. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/424C02F5CEBE4768