JOB REQUIREMENTS: Overview Baker Tilly US, LLP (Baker Tilly) is a
leading advisory CPA firm, providing clients with a genuine
coast-to-coast and global advantage in major regions of the U.S. and in
many of the world\'s leading financial centers - New York, London, San
Francisco, Los Angeles and Chicago. Baker Tilly is an independent member
of Baker Tilly International, a worldwide network of independent
accounting and business advisory firms in 145 territories, with 41,000
professionals and a combined worldwide revenue of \$4.7 billion. Please
discuss the work location status with your Baker Tilly talent
acquisition professional to understand the requirements for an
opportunity you are exploring. Baker Tilly is an equal
opportunity/affirmative action employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability or protected veteran status,
gender identity, sexual orientation, or any other legally protected
basis, in accordance with applicable federal, state or local law. Any
unsolicited resumes submitted through our website or to Baker Tilly US,
LLP, employee e-mail accounts are considered property of Baker Tilly US,
LLP, and are not subject to payment of agency fees. In order to be an
authorized recruitment agency (\"search firm\") for Baker Tilly US, LLP,
there must be a formal written agreement in place and the agency must be
invited, by Baker Tilly\'s Talent Attraction team, to submit candidates
for review via our applicant tracking system. Responsibilities Position
Summary This position provides implementation and training services to
clients for Civic Systems\' financial software designed specifically for
municipalities and municipal utilities. Implementation Specialists
assist clients by leading them through the implementation process.
Independent judgment and discretion are required. Need to be
knowledgeable, good problem solver, and passionate about the work you
do. Responsibilities In this role, your primary responsibilities will
include: Implementation Services - 30% * Provide project coordination.
* Document certain aspects of the project, including client\'s workflow
and processes, change management and lessons learned. * Setup and
configure software to match client\'s business process. * Provide
conversion services to map and convert data from client\'s legacy
system. * Implementation follow-up to ensure success for the client
after go-live. * Apply systems technology to meet business needs and
objectives. * Ensure client objectives are met on-time and within
budget. * Work with Support Specialists to identify areas where
customers need stronger training or modifications in software setup need
to occur. * Ability to establish, develop and maintain strong, long
term and positive working relationships with team members and clients.
* Ability to provide exceptional client service. * Maintain close and
active relationships with client. * Respect the confidential and
independent nature of the client relationships. * Exhibit a sense of
urgency and commitment to quality and the timely completion of duties.
* Replicate and document complex customer issues that need to be
submitted to development. * Communicate effectively with external
clients. * Provide client service at the highest level. Training
Services - 40% * Provide onsite, in-office, or web-based training
courses covering any number of software applications. * Present
training programs using identified learning objectives and selected
instructional methodologies for specified software modules. * Focuses
on adult learning methodologies, presentation techniques and cou To view
the full job description please use the link below.
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***** APPLICATION INSTRUCTIONS: Apply Online:
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