JOB REQUIREMENTS: Duties and Responsibilties of Job: SaaS Product
Support Specialist Remote, Contract-to-Hire SaaS Product Support
Specialist The SaaS Product Support Specialist partners with the
client\'s corporate and subsidiary companies to provide configuration
and support services for various SaaS applications. Our client is
employing a composable architecture under its Business Transformation
Program and the SaaS Product Support Specialist will play a key role in
the successful implementation of the platform and ensure that the
business-critical success factors are achieved. Responsibilities: *
Support our business partners with configuring various SaaS-based
solutions (such as finance, customer data platform, product information
management platform, and digital asset management platforms). * Act as
tier 2 support for SaaS-based solutions and interact with vendors to
resolve tier 3 issues. * Understand business partner use cases and
provide expertise on how SaaS-based solutions can meet those needs. *
Create SaaS usage metrics for quarterly reporting and to support use
cases. * Review vendor upgrade release notes to understand the impact
of changes to SaaS systems and supporting business processes. * Work
with business partners to create product roadmaps for SaaS use cases. *
Work with the data team to understand the classification and use of data
contained within SaaS systems. * Work with the security team to
configure appropriate SaaS security models. * Assist with testing new
versions of SaaS applications * Work with technical writer/trainer to
develop SaaS job aids and documentation Qualifications: * Proven
experience in configuring and customizing SaaS applications. * Strong
understanding of cloud-based technologies and SaaS architecture. *
Proficiency in programming languages and scripting (e.g., JavaScript,
Python). * Excellent problem-solving and analytical skills. *
Effective communication skills for client interactions and team
collaboration. * Detail-oriented with a commitment to delivering
high-quality solutions. * Familiarity with API integrations and data
migration processes. * Experience with Microsoft Business Central,
product information management, customer data platform, and
manufacturing platforms Beacon Hill is an Equal Opportunity Employer
that values the strength diversity brings to the workplace. If you would
like to complete our voluntary self-identification form, please click
here or copy and paste the following link into an open window in your
browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this
form is voluntary and will not affect your opportunity for employment,
or the terms or conditions of your employment. This form will be used
for reporting purposes only and will be kept separate from all other
records. Company Profile: Beacon Hill Technologies, a premier National
Information Technology Staffing Group, provides world class technology
talent across all industries utilizing a complete suite of staffing
services. Beacon Hill Technologies\' dedicated team of recruiting and
staffing experts consistently delivers quality IT professionals to solve
our customers\' technical and business needs. Beacon Hill Technologies
covers a broad spectrum of IT positions, including Project Management
and Business Analysis, Programming/Development, Database,
Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions,
Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon
Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by
visiting www.beaconhillstaffing.com . We look forward to working with
you. Beacon Hill. Employing the Future (TM) ***** APPLICATION
INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkyNjAyLjg3NzBAYmVhY29uaGlsbGNvbXAuYXBsaXRyYWsuY29t
This position is listed by a private employment agency. The agency is
the legal employer. No fee will be charged of the job applicant.