JOB REQUIREMENTS: Service Desk Technician Administration - 1265 John Q.
Hammons Drive, 1265 John Q. Hammons Dr. , Madison, Wisconsin, United
States of America Req #1822 Wednesday, April 17, 2024 Group Health
Cooperative of South Central Wisconsin. BETTER TOGETHER We are looking
for a motivated, passionate,and engaged Service Desk technician to join
our diverse IT team. The IT Service Desk team at GHCis responsible
forproviding excellent service to the end users of the GHC organization.
Responsibilities include providing 1st tierIT support, managing software
and hardware deployment, troubleshooting incidents with Microsoft
Windows and Office 365, as well as printers and other peripherals. The
IT Service Desk is also responsible for assisting a variety of user
needs related to onboarding and day to day operations through
utilization of Active Directory, ServiceNow, and Cisco phone systems.
The Ideal candidate hasexcellent customer service skills, a keen eye for
detail and strong instincts for problem-solving, as well as the ability
to manage multipletasks. This role requires someone who is willing to
collaborate with the End User team by developing and maintaining our
Knowledge Base and promote consistent note taking with a mindset for
continuous improvement. Responsibilities Install hardware and software
Collaborate with other members of the IT department on projects and
system improvements, procedures, and standards Emphasize discipline and
professionalism in terms of uptime, service, security and cost Provide
1st tier support for End User computing incidents, fulfill requests and
follow change management guidelines, through utilization of the
ServiceNow ticketing system Continuous inbound call support in
coordination with other Service Desk technicians Requirements Strong
problem-solving skills Ability to learn and interest in learning new
technologies Strong communicationand problem solvingskills Passionate
about technology, proficient computer skills Desired Sense of humor and
approachable personality Experience in the Health Care or Health
Insurance industry Ability to think creatively about problems Enduring
commitment to team accountability and success Understanding of the
challenging cybersecurity environment in healthcare Benefits Healthy
work-life balance Non-Profit, member and community focused organization
Agile leadership supportive of innovation Training and technical skill
development Pathway to internal promotion and growth Group Health
Cooperative of South Central Wisconsin is proud to be an equal
opportunity employer. GHC-SCW considers... For full info follow
application link. Group Health Cooperative is an Equal Opportunity
Employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran status or
disability. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F788E343335546E1