JOB REQUIREMENTS: Job Description JOB OBJECTIVE: Lead and assist in
improving, and implementing service processes, documentation, training,
tools, and systems for Promega Instruments. Launch and deploy these
resources for use in the global support and service of instrument
products. Deliver resources to global end users consisting of direct and
indirect Promega teams, as well as distributors and third-party service
teams. Serve as a liaison between field and depot service and R&D,
Product Management, and Operations to ensure products are serviced
effectively and efficiently. CORE DUTIES: 1. Serve as the Instrument
Service Core Team representative on New Product Introduction projects
and On-Market Product projects and product changes. Complete service
deliverables per the project timeline. Launch documentation, processes,
and training per the project timeline. Serve as project coordinator for
service deliverables. Initiate, review, and implement engineering change
orders. 2. Serve as a bridge between field & depot service and R&D,
Product Management, and Operations. * Provide effective communications
to the field and gather feedback from the service teams regarding
product performance and issues. * Coordinate with other groups and
teams for design reviews, testing plans, reliability, and manufacturing
processes to solve product issues and production problems. 3. Help
define global service products (Service Agreements, PM, IQOQ etc.) in
line with design requirements, operational needs, and applicable
standards. 4. Lead and assist in developing, improving, and implementing
service processes, documentation, training, tools, and systems for
Promega Instruments, in collaboration with Product Support Engineers,
Field Support Engineers, and Training. * Translate R&D and
manufacturing documentation and information into field service manuals.
* Conduct serviceability design reviews and provide insights and
suggestions to improve product requirements, designs, prototypes, and
participate in product testing. * Collaborate with R&D and Operations
to identify spare parts. * Work with the training coordinator to create
and improve training materials and resources. * Participate in training
trainers to support the rollout of training programs. * Integrate
service bulletins and other updates into service manuals to ensure
service personnel have up to date information. 5. Launch and deploy
processes, documentation, tools, and training to global support and
service instrument teams; Promega employees, distributors, and third
parties. 6. Participate in all operational aspects of instrument service
and instrument field support. This... For full info follow application
link. Diversity is important at Promega. We are proud to be an Equal
Opportunity Employer, and make employment decisions without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran status, disability, or any other protected
class. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/65162F57B089413E Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.