At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
JOB REQUIREMENTS: Workforce Planning Coordinator Job Locations US-WI ID 2024-2100 Category Customer Service Type Regular Full-Time Overview Are you looking for a growth opportunity within Customer Service? Do you have interest in mitigating call volume, reviewing and approving time off requests, scheduling staff, and monitoring real-time activity of the call center? If so, we would love for you to apply! Benefits: Advance your knowledge and skills within Customer Success Independent work environment In-person, hybrid, OR telecommute work environment options available Starting pay range, based upon skills and experience: \$20.72 to \$25.91 + competitive benefits and total rewards package Responsibilities Performs intraday scheduling procedures including documenting unplanned absences, meetings, and other functions that must be added for staff while balancing call volume and turnaround time guidelines Utilization and mitigation of resources to meet real time goals and metrics, and update call routing to optimize performance Prepares and distributes reports to department leadership Perform weekly audit and updating of skilling spreadsheets to ensure accuracy between resource and phone system Qualifications Associate\'s degree or equivalent work experience 3 years of experience analyzing, forecasting, and scheduling Experience in a call center or customer service environment is preferred 1+ years of hands on expereince maintaining a workforce management system is preferred This position can work from our Madison, WI or Onalaska, WI office, hybrid or telecommute. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. Quartz offers an excellent benefit and compensation package, opportunity for professional growth and a professional culture built upon the foundations of Respect, Responsibility, Relationships, & Resourcefulness. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check. Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1CA09F333D59487D