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Job Description
Description
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a priority to ensure their success.
Management Job Description
Responsibilities:
Delegating responsibilities and supervising business operations
Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
Resolving conflicts or complaints from customers and employees.
Monitoring store activity and ensuring it is properly provisioned and staffed.
Analyzing information and processes and developing more effective or efficient processes and strategies.
Establishing and achieving business and profit objectives.
Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
Generating reports and presenting information to upper-level managers or other parties.
Ensuring staff members follow company policies and procedures.
Other duties to ensure the overall health and success of the business.
M Requirements:
Management, or related field experience.
More education or experience may be preferred or required.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Commitment to providing exceptional service to customers and support to staff members.
Understanding of business management, financial, and leadership principles.
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
Time and project management skills.
Benefits of working for a Dunkin' franchisee:
Competitive wages
Awesome team-oriented environment
Lots of potential for growth within the company for those who work hard
Requirements
Previous managerial experience preferred but not required
Previous fast food/quick service restaurant experience required
Top-notch customer service skills
Strong verbal and written communication skills
Excellent leadership skills
Works well under pressure and is able to multi-task
Financial literacy and analytical/problem solving skills
Access to a vehicle and a valid Driver's License required
Ability to lift 50 lbs
Must submit to a background check
Must have a flexible schedule
About
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.