At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Security Account Manager
The Security Account Manager oversees all services and deliverables within the assigned cluster, ensuring exceptional service delivery to the client. Responsibilities include:
Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
Building and maintaining strong client relationships, ensuring client satisfaction and retention.
Coordinating support services and resolving operational issues to optimize account performance.
Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.
Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
Monitoring progress on device repairs and managing the Ticketing System.
Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
Managing onboarding, training, licensing, and local regulatory requirements.
Tracking alarm violations and managing related reporting and resolutions.
Handling escalated security issues and emergency situations effectively.
Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.
Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
Meeting staffing requirements and conducting site-specific training and annual refresher courses.
Developing and maintaining operational procedures and post orders for emergency reference.
Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.
Additional Responsibilities:
Overseeing the implementation of policies and company announcements.
Fulfilling other contract management duties as assigned by the client.
Vehicle Allowance:
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.