This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1181087
We are seeking an Office Manager to organize and coordinate
administrative duties and office procedures, fostering a productive,
positive, and safe work environment.
Office Manager responsibilities include impeccable customer service
skills to both internal and external customers and providing general
administrative support to our employees. A successful Office Manager
should have experience with a variety of office software (email,
spreadsheets and databases), and be able to accurately handle
administrative duties.Ultimately, the Office Manager should be able to
ensure the smooth running of the office and help to improve company
procedures and day-to-day operation.
Responsibilities
Serve as the point person for office manager duties including:
- Manage office supplies inventory and ordering. Review supplies,
equipment and inventory, and replenishing as needed.
- Answer phones and emails from customers and clients, and directing
them to relevant staff.
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- Maintain communications with Operations Manager to maintain strong
field team productivity and efficiency.
- Coordinate with Facilities/Warehouse Manager to ensure job schedule
goes smoothly with minimal lost time and rescheduling.
- Responsible for key performance metrics of the CSRs (Customer
Service Rep) and Dispatch team.
- General office operations: Overseeing office operations and
procedure, and reporting to and working with management.
- Scheduling: Maintain a dispatch schedule for field technicians to
achieve maximum customer satisfaction and company profitability.
- Maintain proficiency in the CSR duties, functioning as a CSR at
times which may include phone operation and dispatch, and other
duties to fill the voids when CSR team is booked.
Qualifications and Requirements
- Proven experience in an administrative leadership role.
- Proficiency in Google Workspace (Gmail, Docs, Sheets, Meet);
familiarity with Service Titan is a plus.
- Excellent time management, multitasking, and prioritization skills.
- Strong attention to detail and problem-solving abilities.
- Ability to diplomatically navigate demanding situations and
requests.
- Outstanding written and verbal communication skills.
- Exceptional organizational and planning capabilities in a fast-paced
environment.
- Creative mindset with the ability to suggest and implement
improvements.
- Ability to manage multiple projects and meet deadlines.
- Excellent interpersonal skills with the ability to build
relationships with coworkers and customers.
- Strong organizational skills and the ability to work both
independently and as part of a team.
- Creative and strategic thinking with a proactive approach to
problem-solving.
Benefits:Full-time employees are eligible to enroll in the benefits
and IRA after 30 days of employment. Employees are also eligible for
Paid Holidays and accrual of Paid Time Off.
If you are a motivated individual with strong management and
administrative skills, we encourage you to apply!
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable qualified individuals
with disabilities to perform the essential functions.
Cognitive Skills:Ability to read, write, compose; proposals,
documents, and emails, and verbally communicate effectively and
professionally with coworkers and the public. The employee is frequently
required to speak over the phone, use written communication, send
emails, use math skills, and use a computer.
Physical D mands:While performing the duties of this job, the
employee will frequently be required to sit at a desk and will
occasionally be required to be on their feet, walking and standing. The
employee will occasionally be required to reach, handle (hold, grasp,
turn, or otherwise work with hand or hands), finger (picking, pinching,
fine manipulation). The employee is occasionally required to bend,
squat, climb stairs, push, and pull. The employee will occasionally be
required to lift and/or move between 5-25lbs and minimally required to
lift and/or move between 25-50+lbs.
Work Environment:This position is conducted in an office setting
with environmental controls, with both natural and LED light. While
performing the duties of this job, the employee may be exposed to noise,
and occasionally dust. The employee will also experience various
seasonal temperatures and elements while attending Staff Meetings,
connecting with colleagues, or retrieving packages.
Black Magic Chimney Sweeps is an equal opportunity employer. We do not
discriminate on the basis of race, color, religion, sex (including
pregnancy, gender identity, and sexual orientation), national origin,
age, disa