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In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world.
When considering a career move it’s vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2024 and beyond…
Find out more about our business by clicking on the following link and discover what awaits you at WSP: https://www.wsp.com
The WSP UK IT operations team oversee the day-to-day running of the entirety of IT across WSP UK, supporting over 9500 colleagues and a vast array of technology. Our goal is to enable the WSP business to utilise technology, to advance the way we provide services to our clients.
YOUR TEAM
Reporting to the Head of OSS, this will be a varied and fast paced role. The on-site services team is an arm of the wider UK IT Operations team, supporting 9500 staff across all UK offices and remotely.
We are WSP - Join us and make your career future ready!
In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world.
When considering a career move its vital to work for a business that is aligned to your values and goals, a place where you can belong.
To find out more about our business click on the following link and discover what awaits you at WSP: Who We Are | WSP (https://www.wsp.com/en-gb/who-we-are)
WHAT’S IN IT FOR YOU
Work-life balance?
WSP recognises that work is only one part of your life and making time for other things is important – whether that’s for your families, friends, or yourself.
Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK.
Inclusivity & Diversity?
We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP.
Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP’s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential.
Health & Wellbeing?
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation.
Flex your time?
For improved work life balance, WSP offers the “WSP Hour” which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you.
Your development?
We appreciate that development and training is important to you and that’s why we have a supportive environment that invests in your development, whether that’s chartership, training or mentoring.
APPLY NOW AND BE THE FUTURE OF WSP!
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Please note WSP reserves the right to close the vacancy before the advertised closing date.
General management responsibility for circa 5 IT Support Engineers across the region. Covering day-to-day management, progression and development.
Management and oversight of the ‘IT Depot’ in our Manchester office, responsible for our IT asset refresh cycle and new starter assets.
Creating reporting in line with well defined SLAs and KPIs. Using reporting and data to inform decision making across the relevant region, as well as across wider UK Ops.
Be a subject matter expert in 1 of WSPs ‘top 5’ services across the UK region. This will mean working closely with wider IT colleagues across the region when issues arise around the relevant tool or service and running training sessions.
Form part of the wider OSS leadership team, contributing to development of the function and aligning how the function can be of further benefit to the wider WSP business.
Being the first point of escalation for IT support tickets dealt with by OSS in your region. Building a good understanding of the wider internal and external support function across WSP, in order to facilitate the swift resolution of incidents and fulfilment of requests.
Advocate proactive asset management across your region. Ensuring that laptop refresh and disposal tasks are carried out in a timely manner, comms rooms adhere to WSP set standards and any adhoc asset management tasks are fulfilled.
Be a focal point for, and advocate VIP support across your region. This will involve working closely with the WSP VIP community, not only on the back of incidents but in regular reviews to understand that day-to-day needs of our VIPs.
Carrying out business engagement across your region, to ensure that the WSP business are receiving the service they need and intervening when improvements are required.
Working closely with both Level 1 & Level 3 teams to facilitate a ‘warm’ hand off of tickets, ensuring the ticket recipient is well informed of latest updates.
Supporting IT Infrastructure teams by providing ‘hands and eyes’ services on-site and at IT data centres, during major incidents and changes.
Working closely with the IT PMO team, to assist with and adequately resource project work where necessary. Particularly during office moves and supporting with mergers & acquisitions.
Liaise with vendors in order to resolve issues with IT equipment, ensuring that vendors are adhering to SLAs.
Advocate and drive the use of knowledge management. Ensuring that fixes are documented. Particularly focusing on a ‘shift left’ environment, empowering the Service Desk to be able to enhance our first-time fix rate.
Experience in IT support – preferably desk side
Great communication skills
Experience working with Microsoft operating systems
An understanding of the IT hardware lifecycle
Leadership or line management experience (desirable)
Microsoft qualifications (desirable)
ITIL v3/v4 foundation (desirable)