This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1189922
About Us\
At Pyramid Global Hospitality, people come first. As a company that
values its employees, Pyramid Global Hospitality is dedicated to
creating a supportive and inclusive work environment that fosters
diversity, growth, development, and wellbeing. Our commitment to a
People First culture is reflected in our approach to employee
development, employee benefits and our dedication to building meaningful
relationships. Pyramid Global Hospitality offers a range of employment
benefits, including comprehensive health insurance, retirement plans,
and paid time off, as well as unique perks such as on-site wellness
programs, local discounts, and employee rates on hotel stays. In
addition, Pyramid Global Hospitality is committed to providing ongoing
training and development opportunities to help our people build the
skills and knowledge they need to advance their careers. Whether you are
just starting out in the hospitality industry or are a seasoned
professional, Pyramid Global Hospitality offers a supportive and
collaborative work environment that encourages growth and fosters
success, in over 230 properties worldwide. Join their team and
experience the benefits of working for a company that values its
employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!\
Location Description\
Escape to The Equinox in Vermont and experience the best of all seasons.
From exhilarating outdoor adventures to serene moments of relaxation,
our resort offers a range of activities for every time of year. Discover
the joys of summer, embrace the beauty of winter, and immerse yourself
in a world of four-season fun at The Equinox.\
Overview
We are looking for highly motivated individuals to join our Guest
Services team as a Guest Services Agent.
The ideal candidate uses their engaging personality to create a
memorable first impression for our guests as they arrive for the first
time and throughout their stay.
\
If you are a person who enjoys engaging with people from all over the
world and making meaningful connections, as well as taking steps to WOW
people, we would like to speak with you!
ESSENTIAL FUNCTIONS:
- Perform all duties required for a warm welcome and efficient check
in and check out process, abiding by our service standards
- Maintain the highest level of associate/guest relations
- Answer all phone calls promptly and knowledgeably, always ensuring
complete and accurate information
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat
guests, all packages, and any special requests, amenities or
celebrations
- Be knowledgeable of Vermont and area events and offerings to suggest
to guests/visitors
- Be knowledgeable and provide information on special events, group
needs, resort amenities and activities and distribute associated
information/packets, gift bags, etc.
- Perform all cashier functions to include accurate posting of charges
to individuals and groups, and maintenance of cash receipts and
hotel banks
- Resolve guest issues and ensure follow-up as needed with the guest
and applicable department
- Complete all items on appropriate (AM, PM, Overnight) checklist by
end of shift
- Perform reservation functions including entering and updating group
files
- Attend departmental stand-up meetings on an as needed basis
- Assist in keeping the front desk area clean, stocked, and organized
- Assist with room deliveries or guest/visitor requests on an as
needed basis
- Maintain a positive and collaborative working relationship with
front office associates and all departments
- Enthusiastically collecting guest feedback and communicate to
ap ropriate leader
- Complete additional tasks as assigned by Supervisors or Director
Qualifications
- At least 1 year of previous experience in a front desk role at a
hotel or resort required
- Ability to be friendly and engaging with all guests, visitors and
fellow associates required
- Strong communication skills required
- Excellent computer skills required
- Excellent listening skills required
- Ability to handle multiple tasks efficiently required
- Knowledge of MS Office is required
- Ability to learn computer systems quickly strongly preferred
- Ability to work well under pressure in a fast-paced environment
- Ability to walk and stand for extended periods of time required
- Ability to reach, crouch, bend, push/pull throughout duration of
shift
- Ability to lift up to 30 lbs.
*\$500.00 Sign-On Bonus: For Applicants hired in the month of August,
2024 \$250.00 payable in first paycheck and \$250.00 after 90 days in
good standing.
Apply online at:<https://www.pyramidglobal.com/careers>