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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for coordinating the necessary internal and external resources to fulfill customer orders from order submission through implementation within the prescribed time frames. Ensures implementation objectives and client expectations are met. Works under supervision/guidance and is accountable for individual results.
Job Description
Core Responsibilities
Will be working closely with the field technicians.
Must have the ability to use various system.
Can multi task & must be able to communicate thru different platforms (chat/typing/text messaging).
Schedules implementation deliverables, milestones and required tasks including ensuring deliverables are approved and uploaded to the portal within 24 hours.
Provides ongoing site updates hourly and adhere to all client established deadlines for scheduling.
Ensures field resources are on time and prepared by completing the confirmation/preparation phone calls to technicians.
Keeps management, clients and others informed of status and related issues including requests for changes from original specifications following the change order approval process.
Escalates operational issues to management.
Maintains levels of productivity by meeting KPI (Key Performance Indicators) goals and completing tasks.
Coordinates the purchase and delivery of the necessary materials needed to complete work at each location, including creating accurate purchase orders and following all required purchasing policies.
SCHEDULE/WORK SET-UP:
Nightshift (Monday to Friday shift, Sat-Sun off)
Temporary Hybrid (3x onsite, 2x WFH)
Current office is based in Mandaluyong City (Shaw IT Center), and we will move to a bigger office location in Ortigas, Pasig by end of May/early June of this year.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
High School Diploma / GED
Relevant Work Experience
0-2 Years