This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/12914776
GENERAL PURPOSE:\
Responsible for the management and supervision of all areas assigned by
the Store Manager and follows policies in regard to Customers,
Associates and merchandising. Responsible for learning all phases of
Store operations. In the absence of the Store Manager, the Assistant
Manager is responsible for leading the entire operation of the Store to
ensure that Company standards and best practices are consistently met.
ESSENTIAL FUNCTIONS:
General Operating Requirements:
- Leads all Company Best Practices and maximizes productivity by
minimizing steps and touches while working.
- Assists in the analysis of Store reports to evaluate controllable
expenses and overall Store performance.
- Communicates any variances to Company standards to the Store
Manager.
- Ensures proper scheduling of Associates to meet business objectives.
- Ensures compliance with all State, Local and Federal regulations.
- Ensures scheduling and completion of all Associate cleaning tasks
throughout the store, including restrooms.
- Accepts special assignments as directed by Leadership.
- Responsible for payroll administration including daily punch edits,
Associate scheduling compliance, Sunday payroll transmission, and
Payroll reporting as needed.
Organizational Development:
- - Assists in recruiting, hiring, training and developing
non-exempt Associates.
- Ensures compliance of Ross personnel policies and procedures.
- Assists with Associate Relations issues by communicating any
incidents to the Store Manager or District Manager as needed.
Expense Control:
- - - Assists in the management of and continuous monitoring of
actual expenditures to be within budget.
- Controls payroll hours to plan, as the primary controllable
expense, as well as adjusting to current business trends.
Maintaining a Safe & Secure Environment:
- - - Understands that safety is the number one priority and
practices safe behaviors in everything they do.
- Ensures all Associates understand and can execute emergency
operating procedures.
- Maintains adherence to Company safety policies and ensures
the safety of Associates and Customers.
- Assists in the facilitation of monthly safety meetings.
Customer Service:
- - - Treats all Customers, Associates, and other leaders with
respect.
- Demonstrates courtesy, friendliness, and professionalism at
all times. Recognizes Associates using Company recognition
programs.
- Executes Customer service programs and Merchandise
Presentation programs through Associate training and program
supervision.
- Supervises and coaches Retail Associates in providing
efficient and friendly service at the registers, Customer
Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand:
- Represents and supports the Company brand at all times.
- Maintains and models a professional appearance, in accordance with
the Company Dress Code. Reinforces the Company Dress Code at all
times.
- Manages Store to ensure a clean, neat, easy to shop environment.
- Maintains a high standard of housekeeping with help of contracted
maintenance personnel and Ross Associates.
- Ensures scheduling and completion of all Associate cleaning tasks
throughout the store, including restrooms.
Merchandise Processing and In-Store Marketing
- Ensures recovery, sizing and markdowns are completed to Company
standards through teaching, assigning tasks, and following up per
Company be t practice.
- Ensures merchandise is presented and organized according to Company
merchandising guidelines.
- Urgently manages merchandise processing to the sales floor within
the expected Company timeframe.
Loss Prevention:
- Assists with training Associates on Loss Prevention awareness and
Store shortage goals.
- As a representative of Ross Leadership, demonstrates integrity and
honesty in all interactions with Associates and Customers.
Safeguards confidential information, cash and credit card
information and merchandise.
- Understands and complies with the Loss Prevention Awareness Program
and is responsible for Store Loss Prevention which includes
maintaining a large Customer service presence on the sales floor,
Customer and Associate engagement and heightened Loss Prevention
awareness.
- Assists in leading the annual inventory process including
preparation and execution of inventory guidelines.
- Monitors mark-out-of-stock policy to ensure proper administration.
- Ensures Public View Monitor (PVM) system is maintained properly.
COMPETENCIES:
Manag