At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Provides white glove service with dedicated universities and schools confirming eCommerce payments for students and faculty members. Responsible for communicating with students and faculty regarding issues associated to eCommerce payments. Tasks includes updating Evolve Access for students with specific courses and assisting with exam scheduling. Interacts regularly with customers and Sales and Marketing to make informed and consistent decisions.
Tasks include but not limited to:
Managing incoming student requests for Slack registration Managing Slack roster recons Provide student support associated with Slack registration Report progress of registrations and student acceptance Manage repeat student status and reduce impact to registration process Communicate with students to facilitate a seamless registration process Support the HESI Compass workflow to provide excellent customer outcomes
Cross-train to serve as a backup resource for other HESI operational tasks as needed
Learn and be able to utilize various platforms and applications.
Continuous Improvement: Query Reduction for Manual Irritant Queries - Using data available and appropriate use of analytics on customer contacts, identify opportunities for query reduction by process enhancement, automation, fixing system bugs and improved self-help.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.