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This position performs moderate research, design, and systems engineering assignments and responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product and service offerings. Additionally, this position is also responsible for triage change management support.

Accountabilities:• Responsible for providing Level L2 support.• Responds to incidents and addresses service requests.• Responsible for scheduling and implementing Change Requests in compliance with Change Management policies.• Responsible for providing new server builds.• Responsible for Problem Management - Problem identification and solution of the problem.• Responsible for implementing growth capacity requests (storage, CPU, memory).• Oversees and handles email-related issues within the O365 environment.• Follow security guidelines for the proper delegation of accounts and privileges.• Actively participates in team meetings and activities.• Foster strong, positive relationships with development teams, peers, L3 teams, and End users, emphasizing collaboration and open communication.• Responsible for the ongoing management and maintenance of the Citrix environment.• Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups and/or antivirus installations• Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries• Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.• Proactively seeks opportunities to improve system operations, with a particular emphasis on automation and cost reduction.

Qualifications:• A bachelor’s degree (Information Systems, Computer Science) or equivalent experience.• Minimum 5 years’ experience with Windows server operating systems including Windows 2012, Windows 2016, Windows 2019, and Windows 2022 in a large, corporate environment.• Advanced knowledge and understanding of web server concepts and technologies.• Advanced experience configuring and supporting web sites using Internet Information Services (IIS).• Advanced experience supporting and configuring vmware.• Advanced experience supporting Windows applications with multiple dependencies in a large infrastructure.• Advanced experience with Windows performance monitoring and tuning.• Advanced experience with Windows Active Directory including sites and services, schema, attributes, topology and security.• Advanced experience with Windows Active Directory DNS, DHCP and WINS.• Advanced experience with Microsoft Exchange 2010 and Office 365 as well as other Microsoft management applications like SCOM and SCCM.• Advanced experience with Citrix XenApp.• Advanced Windows troubleshooting and analysis. • Strong interpersonal, communication, and follow-up skills, both in verbal and written forms, are essential for this role.• Ability to define, analyze and resolve issues both effectively and efficiently.• Proficient in working both independently and collaboratively with colleagues.• Capable of efficiently monitoring, defining, analyzing, and resolving issues in a high-pressure production environment.• Our support operates 24/7, requiring night shifts, which rotate among team members to avoid permanent night shift duties, including weekends.• The team follows a compressed work schedule, with each member working 12-hour shifts per day, including weekends.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.