*POSITION SUMMARY: * Under direct supervision of the Circulation Services Coordinator, the Circulation Clerk performs a variety of tasks related to the circulation of materials according to specific needs and established procedures including assisting customers, checking items in and out, working with the library's circulation system to issue library cards and edit customer accounts, and processing and shelving materials.
QUALIFICATIONS:
- High school diploma or equivalent
- Clerical work experience, with knowledge of general office practices and experience using basic office equipment is preferred
- Willingness to work with the public
- Experience working both independently and in a team environment
- Basic computer skills and ability to use Microsoft Office, internet and email
- Ability to read, write, speak and understand English
- Ability to count money and provide accurate change
- Reliability and above average work attendance with ability to work flexible schedule including day, evening and weekend hours
- Physical requirements: Engage in extended periods of sitting, standing, walking, bending, stooping, kneeling, twisting/turning and stretching to shelve materials throughout the library on shelves of varying heights from above shoulders to below knees. Engage in intermittent periods of climbing stairs, typing and viewing computer monitors, lifting and carrying equipment and materials occasionally weighing 40 -- 60 pounds and pushing loaded book carts weighing 75 - 100 pounds or more on tile or carpet. Must be able to use hands and fingers to grasp, handle and manipulate materials and operate tools and controls, including computers, phones and office equipment. Occasionally required to get on hands and knees to look for materials that have fallen under the shelves or use stool 14 ½ inches from ground to reach upper shelves. May be required to climb a step ladder occasionally and sweep, mop or run vacuum.
- Favorable results of pre-employment background check.
- Reliable transportation in order to meet work requirements.
- Required at time of hire: proof of eligibility to work in the United States.
* KNOWLEDGE, SKILLS AND ABILITIES:*
- Knowledge of Library and departmental policies, procedures and operations, including emergency response (acquired after hire)
- Knowledge of safe work practices and safe lifting techniques (acquired after hire)
- Knowledge of Dewey Decimal System and alphabetization principles (acquired after hire)
- Advanced knowledge of online circulation system and related policies and procedures (acquired after hire)
- Ability and willingness to interact frequently and professionally with customers, in person and via phone.
- Ability to sort, file and read numbers and letters alphabetically and numerically
- Ability to analyze and solve problems
- Ability to accurately count and manage customer payments
- Ability to use a variety of general office equipment and machinery
- Ability to simultaneously manage duties and complete work with multiple interruptions and distractions
- Ability to actively listen and communicate clearly with a diverse customer base
- Ability to understand and follow specific instructions, both verbal and written
- Ability to work independently in the absence of close supervision
- Ability to prioritize work and efficiently carry out assigned tasks and projects
- Ability to perform tasks in areas where seating is not provided, unless reasonable accommodation is requested
- Ability to remain mentally alert, focusing attention on detail and accuracy
- Skill in exhibiting an attitude of professionalism including tact, good judgment, dependability, and courtesy
ESSENTIAL CORE COMPETENCIES
