Shire Veteran Jobs

Job Title: Field Service Technician Reports To: Field Service and Plant Manager Wage Classification: Non-Exempt Supervision: No direct reports SUMMARY: Responsible for coordinating projects, attending customer and vendor meetings, as well as the installation, maintenance, troubleshooting, and repair of SAKAMURA machinery. PRIMARY RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Troubleshoots SAKAMURA machines accurately and efficiently. 2. Repairs SAKAMURA machines accurately and efficiently. 3. Make modifications to SAKAMURA machines accurately and efficiently. 4. Installs SAKAMURA machines accurately and efficiently. 5. Assembles and disassembles SAKAMURA machines accurately and effectively. 6. Cleans parts and adjacent parts that are being repaired. 7. Follows established SAKAMURA tool procedures. 8. Maintains lock out tag out locks and follows procedures when working inside the machine and performing repairs. 9. Sends, receives, and analyzes customer interview sheets and performs thorough and accurate preventative maintenance on SAKAMURA machines, and makes preventative maintenance reports within 2 weeks of returning. 10. Coordinates closely with the Sales Department and Office Staff concerning ongoing projects. 11. Obtains approval from the Field Service Supervisor for all purchases. 12. Makes redesign suggestions of accessory components and communicate to Sakamura Japan with the approval of the FS and Plant Manager. 13. Ensures that necessary parts and tools are ready prior to the project, travel arrangements are made, and the field service report is prepared. 14. Checks tools prior to leaving customer site to ensure all SAKAMURA tools are accounted for and organize tools prior to arriving back at the shop. 15. Accurately pulls, and highlights assembly and parts drawings, (mark as quoted, or may need to replace). 16. Must have precise measurement figures while working on a project. 17. Completes given projects accurately, and thoroughly. 18. Refers to machine drawings when working at the shop, at the job site or talking to customers at all times and report to the supervisor. 19. Follows up with customers post service and document the results. 20. Communicates effectively with customers, management, and co-workers. 21. Provides excellent customer service. Handle customer inquiries when needed, and file correspondence records in the project folder. 22. Delivers or picks up merchandise to and from customers or vendors. 23. Creates and modifies documents in Microsoft Office. 24. Asks office personnel to make hotel reservations for all overnight business trips. 25. Reports to SAKAMURA Office Staff and Field Service Staff the hotel name, phone number, and room number for emergency purposes upon arriving at hotel. 26. Submits expense reports with attached receipts and field service reports within 2 days of return. 27. Submits business trip reports daily (working hours, detailed measurements, and working progress with digital pictures). 28. Calls the office while away from the shop (morning and afternoon). 29. Maintains the vehicle mileage report. 30. Develops new vendors and maintains customer relationships. 31. Report to supervisor any inquiries and/or complaints from customers. ADDITIONAL DUTIES (1-7) & SAKAMURA REQUIREMENTS (8-15) 1. Maintains the vehicle maintenance record and mileage report. 2. Manage the company car fleet (Schedule service maintenance and overall care of the company cars.) a. This includes making sure the cars are clean, updating registration, recalls, and documentation of everything to dowith the vehicles. 3. Ensures that fellow technicians have prepared the required equipment, tools, and uniform requirements (per the customer) and distribute