JOB REQUIREMENTS: Service Advisor needed with knuckle boom and material
handling crane experience to join our service team. This individual will
assist our customers in person and over the phone, using our processes
and customer experience standards. All aspects of the service
transaction, from taking appointment to completing invoice and
collecting from customer are the responsibility of this person. This
individual will have deep knowledge of heavy equipment, troubleshooting
mechanical issues, and experience in providing estimates for repair
work. Responsibilities and Duties: Check in all units over the phone or
in person asking good questions about the equipment issues. Write and
present accurate quotes and estimates with a deep parts and labor
knowledge of cranes and equipment such as diesel trucks. Work with
outside vendors for sublet work needed on customer units. Organize and
manage the service schedule ensuring timely completion of customer units
and workflow in the shop. Manage technician time and monitor repair
progress for maximum efficiency. Promptly communicate with the customer
as the repair progresses, giving appropriate updates. Explain the work
and charges to the customer when the job is complete and collect
payment. Assist with warranty claims at branch level and work with
warranty department to ensure maximum warranty recovery with vendors.
***** OTHER EXPERIENCE AND QUALIFICATIONS: High School diploma/GED
Deep working knowledge /working experience in heavy trucks and/or
equipment operation. Great phone and in person communication skills Type
efficiently, must be familiar with computers. Ability to navigate
multiple vendor applications and websites Frequent to continuous seated
work. Ability to lift up to 50 lbs. ***** APPLICATION INSTRUCTIONS:
Apply In Person: 230 S. Central Avenue Marshfield, WI. 54449 Ask for
Tracy E-Mail a Rsum: tracyk@service1ststaffing.com Call For Appointment:
715-898-1275 This position is listed by a private employment agency. The
agency is the legal employer. No fee will be charged of the job
applicant.