Shire Veteran Jobs

Job Information

Aston Carter Customer Service Representative in Maryland Heights, Missouri

Description: Fully Remote Opportunity Customer Service Opportunity

  1. What does a typical day in this role look like? An 8 hour work day answering 35- 50 calls per day speaking with mostly providers that are requesting a pharmacy authorization.

  2. What type of experience do you want to see on resumes? Customer service, Call Center, Pharmacy

  3. What type of metrics will the candidates be measured on? Quality, Schedule adherence, productivity

  4. Is there a chance for extension or hire? Yes, based on quality of candidate and business opportunity

What scores would you like to see on the Shaker test? If given, 3-5

  1. What does the training process look like? Virtually led by an instructor, 3 weeks –then nesting period.

  2. What is the shift for training? 9:00am – 5:30pm CST

  3. How are shifts determined once through training? – Determined by business needs

  4. What does your interview timeline and process look like (i.e. phone or in person)? Virtually via WebEx

  5. What is your targeted start date (please keep in mind that it takes two weeks to onboard workers from the date you select them for hire)? 11/16/2020

  6. Can you provide some “selling points”? The suppliers are now asking for “selling points” to help sell your role and Anthem to candidates over other opportunities (candidates are coming to the table with multiple offers in this market), so is there anything you can note that I can pass along to help them sell these roles to perspective candidates? Growing company, very serious permanent opportunity, career opportunity

  7. Can you please provide your attendance policy? Very Aggressive through first 90 days; 2 total UTO’s then separation

Skills:

customer service, csr, customer support, call center, data entry, service, microsoft office, customer service call center, insurance, retail, health care, inbound call, computer skills, outbound calls, customer service oriented, inbound call center, sales, medical, order entry

Top Skills Details:

customer service,csr,customer support

Additional Skills & Qualifications:

Monday through Friday 7:00am - 10:00pm CST, Saturday and Sunday 9:00am - 5:00pm CST.

Training Schedule 9 am - 5:30 PM or possible 8am- 4:30am

This manager is looking for outstanding job tenure ( We will not submit candidates who have worked more than 3 job with in the last4 years.

All submittal must include DOB and last 4 of SNN

Please include a text box at the very top of all resumes

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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