Education and Career Specialist - Incumbent Worker Program BEST?s
mission is to provide individuals with the education, skills, and
training to excel in the hospitality industry and in their personal
lives. We do this through a variety of services that include
job-specific skills training programs and access to educational courses
(ESOL, computers, skills certifications), all of which are supported by
career and academic coaching. BEST?s partnerships include UNITE HERE
Local 26 (the hotel and restaurant workers? union), 40+ hospitality
employers, government and private foundations, and community
organizations. At BEST we strive to create a diverse work culture that
closely matches the diversity of those we serve. We seek applicants from
all backgrounds to ensure we get the best, most creative talent on our
team. In this job you will: Teach hospitality industry certification
classes (ServSafe, TIPS, MA Allergens, CPR, etc.) to diverse adult
learners seeking employment and/or skills improvement. Classes will be
held online, at BEST?s Training Centers, and at partner hotels. Be
responsible for administrative responsibilities related to these
classes. Provide job readiness services to clients, as needed. Work
collaboratively with team members to prepare and implement lesson plans
tailored to fit students? needs, increase the number of enrollments, and
contribute to the ongoing development of our program. Refer clients to
relevant resources, such as English and skills training classes, public
benefits (e.g., SNAP), financial coaching services, and Local 26
benefits. Support colleagues working in other programs. Lend a hand as
needed. All BEST staff members: Accurately capture and enter client and
service delivery data into our Salesforce database in a timely manner.
Develop strong working relationships with colleagues and external
partners, and participate in meetings to foster these relationships.
Communicate effectively with colleagues, clients, and partners. Is this
opportunity right for you? We are looking for people who: Are certified
in ServSafe Food Handler, ServSafe Food Manager, TIPS, MA Allergens,
and/or CPR/AED. Demonstrate respect for and experience with bridging
differences in language, culture, race, religion, citizenship, gender,
and sexual orientation, and do not discriminate on the basis of income,
immigration status, or disability. Understand and follow confidentiality
practices regarding clients and colleagues. Have advanced English
language skills, both spoken and written. Are able to work in a hybrid
work environment. Staff members are expected to attend in-person
internal/external meetings and in-person classes and events, as
required. Have strong tech skills and are comfortable using and/or
learning how to use technology applications and platforms. Bonus if you:
Are certified to proctor industry certification exams Have experience in
the hospitality industry and/or workforce development Have teaching or
tutoring experience Have experience using a database Speak a second
language Salary and Benefits BEST offers competitive salaries, 100%
employer-paid benefits, and a real commitment to work/life balance.
Benefits-eligible employees receive paid time off (vacation, personal,
sick, and thirteen holidays) and a monthly cellphone allowance. Our
benefits include healthcare, pension, Delta Dental, Davis Vision, an
employee assistance plan, life insurance, short-term disability,
accidental death and dismemberment insurance, legal services, and a
first-time homebuyer loan. In addition, we offer a non-matching 401K
plan managed through ADP. There is a waiting period before employees are
eligible to access benefits.