As a Customer Service Guide, you will be the first point of contact in
most offices for customers either entering the physical office or
virtually through the online application portal or telephone
communication. This position will contribute to the welcoming
environment as families interact with the department. In supporting the
day-to-day operations of the office, this position will primarily: Greet
and assist Oregonians while providing exceptional customer service in a
busy office environment. Work with Oregonians who are applying for
programs such as medical, cash for families (TANF), Domestic Violence
services, food benefits (SNAP), childcare assistance (ERDC), and
long-term care services in-person, by phone and via our online applicant
portal to answer case status and other inquiries; provide information on
how to access community resources. Write clear and concise notes to
summarize information gathered from applicant(s) and collateral sources.
Work within a team that collaboratively rotates tasks to support the
business needs of the office. Language skill requirement or preference:
Bilingual English/Spanish is a community need to serve our clients.