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Raymond James Financial, Inc. Inheritance Service Associate - Series 7 Required in Memphis, Tennessee

Description

Job Summary:

Investment Central, a specialized department at the Raymond James home office, provides exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches.

Under general supervision, uses specialized knowledge and skills obtained through experience and/or formal training to assist executors and beneficiaries of deceased clients with the complexities of final estate disbursements and beneficiary distributions. Recommends solutions to moderately complex problems.

Essential Duties and Responsibilities:

  • Process documents and forms for inheritance related accounts.

  • Answer calls from beneficiaries, trustees, or executors of estates related to the inheritance process.

  • Acts as a liaison between home office departments and beneficiaries to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.

  • Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.

  • Follows up, either verbally or in writing, to ensure client satisfaction.

  • Responds to incoming inquiries related to complex case distributions, instructions or paperwork requirements for final distributions.

  • Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.

  • Communicates and coordinates with Registrations, Sales Management and Compliance Departments to monitor cases.

  • Reviews, maintains and documents weekly reports.

  • Executes trades when required.

  • Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of:

  • Basic office practices, procedures and methods.

  • Account types and industry operations in general.

  • Back office systems.

Skill in:

  • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

  • Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.

  • Detail orientation to ensure quality standards are met without impairing workflow.

  • Follow-up to ensure resolution and completion of tasks.

Ability to:

  • Provide a high level of customer service in a calm, courteous and professional manner.

  • Establish and maintain effective working relationships at all levels of the organization.

  • Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.

  • Use effective oral and written communication skills sufficient enough to communicate and interact effectively with executors and beneficiaries.

  • Constructively work under stress and pressure when faced with high workloads and deadlines.

  • Work independently as well as collaboratively within a team environment.

Educational/Previous Experience Requirements

  • High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including related service experience.

  • Associates Degree Preferred

  • OR

  • An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

  • SIE required provided that an exemption or grandfathering cannot be applied.

  • Series 7 License required. 63 preferred, or ability to obtain within 120 days from hire.

Job: Administrative & Support Services

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Other Locations: US-TN-Memphis-Memphis

Organization Private Client Group

Schedule Full-time

Job Shift Day Job

Travel Yes, 10 % of the Time

Req ID: 2403544

Raymond James Bank is an EOE/AA and VEVRAA Federal Contractor

Priority will be given to protected veterans

EOE Protected Veterans/Disability

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