Position is located 22 west of Menominee in Pound, WI
PAY RANGE: $15.50 - $28.50
Pay based on qualifications and experience.
Essential Job Duties:
- Provide exceptional service to our customers.
- Process customer orders--including order entry, arrange shipping, generate required bill of lading and/or custom papers for shipments, and process invoicing. Requires excellent oral and written communication skills and proficiency with data entry while maintaining accuracy in a fast-paced environment.
- Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
- Maintain accurate freight rates and appropriate discount programs. General knowledge of logistics and geography is beneficial.
- File damage and shortage claims with shipping companies.
- Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or other conditions in accordance with policies.
- Refer product inquiries to Technical Support Department for clarification of application, specifications, part numbers or other technical information from standard data.
- Assist and/or back-up others on the Customer Service team and other departments as needed.
- Maintain Patz Trucking Services scheduling, freight rates, applicable fuel surcharges, and promotion of the service.
- Maintain department procedures and reference manuals.
- Assist in the coordination and organization of office projects.
- Look for ways to increase savings, efficiency, and productivity.
- Manage multiple projects and multitask in an organized manner to meet deadlines.
- Enter Customer Acceptance Certification/Warranty Registration forms.
- Assist with Marketing requests as needed, including printing requests for literature, updating shared company manuals and documents, and collaborating with Marketing Services team to complete various Marketing projects.
- Provide backup for daily cash posting and day end sales posting.
- Assist with dealer contract file maintenance.
- Perform other related duties as assigned.
