JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:
US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is
HYBRID. FTE: 0.700000 Shift: Shift 1 Week A: Monday - 7:00am - 3:30pm
Tuesday - 7:00am -3:30 pm Friday - 7:00am -3:30 pm Week B: Wednesday -
6:30am - 3:00pm Thursday - 6:30am - 3:00 pm Saturday - 7:00am -3:30 pm
Sunday - 7:00am -3:30 pm Job Summary: The Access Services Representative
responds to incoming calls from both internal and external callers which
may include, but are not limited to, patients, visitors, hospital staff,
clinic staff, and physicians. Patient calls to the After Hours Answering
Service are documented using an encounter in EPIC, the electronic
medical record. After-hours answering service for Home Care Medical and
Horizon Home Care & Hospice patient calls are completed using the SPOK
directory. Assistance is also provided to other work groups as needed.
Assists in orienting and training new and existing employees. Other
duties as assigned. EXPERIENCE DESCRIPTION: A minimum of 1 year of
customer service experience is required. Previous telecommunications and
hospital experience is preferred.EDUCATION DESCRIPTION: High School
diploma or equivalent is preferred.SPECIAL SKILLS DESCRIPTION: Strong
data entry, organizational and multi-tasking skills is required.
Demonstrates a solid working knowledge of the communication devices and
software with thorough understanding of the AMCOM system. Familiarity
with the general usage and spelling for specific medical terminology.
Proficient in the use of Microsoft Office products. Experience with the
Electronic Medical Record, Epic is a plus. Perks & Benefits at Froedtert
Health Froedtert Health Offers a variety of perks & benefits to staff,
depending on your role you may be eligible for the following: Paid time
off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU
opportunities Academic Partnership with the Medical College of Wisconsin
Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life
Insurance, Short & Long Term Disability, Free Workplace Clinics Employee
Assistance Programs, Adoption Assistance, Healthy Contributions,
Care@Work, Moving Assistance, Discounts on gym memberships, travel and
other work life benefits available The Froedtert & the Medical College
of Wisconsin regional health network is a partnership between Froedtert
Health and the Medical College of Wisconsin... For full info follow
application link. We are proud to be an Equal Opportunity Employer who
values and maintains an environment that attracts, recruits, engages and
retains a diverse workforce. As a federal contractor/subcontractor, we
take affirmative action in employment based on race, sex, disability and
status as a protected veteran. We welcome protected veterans to share
their priority consideration status with us at 262-439-1961. We maintain
a drug-free workplace and perform pre-employment substance abuse testing
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/540588EA59EE4DAB