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JOB REQUIREMENTS: IT End User Specialist 2 - 3750 DESCRIPTION/RESPONSIBILITIES: Job Summary Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. Job Duties * Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors * Install and configure software or hardware updates or patches * Evaluate and resolve network connectivity or communications systems issues * Develop and maintain documentation related to systems or workstations and may provide user training * Ensure systems and workstations are compliant with organizational policies and security standards * May set up and deploy new user workstations or accounts * May assist with IT asset tracking * Complete all necessary documents fully and accurately * Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.) * Follow all Safety, Environmental and Quality policies and procedures * Perform other duties as assigned EOE-Minority/Female/Disability/Veteran Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean-Fogg Company has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean-Fogg Company believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Other details * Job Family IT * Pay Type Salary Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Experience and Education * Perform work under general supervision * Handle moderately complex issues and problems and refer more complex issues to higher-level staff * Possess solid working knowledge of subject matter * Typically require a bachelor\'s degree and 2 to 4 years of experience Competencies/ Skills * Advanced verbal and written communication skills * Computer skills * Project scheduling skills * Planning skills * Technical expertise ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=d4c0e4ab96d05313a898cb3c4e781cf3 Other: Applicants ONLY to apply via URL link provided!