JOB REQUIREMENTS: To learn more about our culture follow up on Facebook:
https://www.facebook.com/genmet or on Instagram: GenMetCorp Summary The
Manufacturing Planner is friendly, outgoing and comfortable interacting
with GenMet\'s internal and external customers. The Customer Service
Associate is responsible for meeting the needs of our customers by
entering customer purchase orders in accordance with GenMet committed
price, leadtime and terms to create manufacturing jobs that meet on-time
delivery commitments. The Manufacturing Planner acknowledges order
receipts and confirms price, term and date commitments using established
guidelines. Duties and responsibilities Build and develop effective
long-term relationships with customers by establishing and maintaining
good rapport, using positive language and anticipating their needs
Respond simply and clearly to customer questions and check for customer
understanding and acceptance Ensure GenMet is fully acquainted with our
customers\' requirements for quality and on-time delivery. Document
customer interactions when necessary, compiling documents and forwarding
information to interested parties including solicited and unsolicited
customer feedback Promptly enter customer purchase orders and revisions.
Review customer contracts and supply agreements to ensure that all
customer requirements (price, invoicing, packaging, labeling, etc.) are
identified and appropriately implemented within GenMet Ensure all
Customers are aware of and accept GenMet\'s terms and conditions for
supplying parts. Create, maintain and control customer part files.
Respond promptly to customer inquiries and issues. Provide job status to
customers as required. Maintain and improve Customer Satisfaction and
the associated metrics. Initiate Non-Conformances and Corrective Actions
from customer feedback as needed. Ensure issue resolution through the
appropriate resource. Provide customers with Return Material
Authorization, enter and monitor rework jobs as necessary and enter
related information in the Quality Toolkit. Develop, revise and
continuously improve GenMet\'s order entry and customer service
instructions, policies, and procedures. Perform other duties as needed
Qualifications Associate\'s Degree in a manufacturing or business
discipline or equivalent experience in a relevant industry is required
Familiarity and comfort with Enterprise Resource Planning (ERP) systems
required JobBOSS preferred Responsiveness, thoroughness, attention to
detail, perseverance and follow through are necessary. Well organized,
attention to detail and self-directed to complete tasks in a timely
manner Effectively communicates internally and externally to gather
information, ask questions and support issues or needs Proficient in
Microsoft Office (Word, Excel, Powerpoint) Physical Requirements Must be
able to safely and successfully perform the job functions Must be able
to stoop, bend or... For full info follow application link. *****
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3DB77C6FA3BE49C4