This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6493774
Arizona\'s Dukes of Air
6938 E Parkway Norte, Mesa, AZ 85212
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
Generous PTO provided:
- 20 paid days off within your first year of employment (vacation &
national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during \"Slow Season\" - due to our extensive customer
base, you will never have to worry about not being able to provide
for your family year-round
- Ready to get out of your work truck? We have ample advancement and
career-growth opportunities available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored
Medical, Dental, and Vision Insurance programs
- We provided wellness program options for free employee medical
- Company-provided smart phone, tablet, uniform plan, and tool
replacement program
- We\'ll make you better at what you do with our internal Training
Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company
matching contributions
- Company-paid employee Life Insurance with options for YOU and your
Family!
- Short-term and Long-term disability insurance options that will
protect you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance,
and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts
Heating, Air Conditioning, & Plumbing!
Position Summary: As a CSR/Dispatcher, you will work with our
national sub-contractor network to support assigned customers and will
be responsible for assigning work to those sub-contractors and
coordinating schedule dates with our customers. This position is
critical to our success and will require strong administrative and
communication skills. Also important with this position, is the ability
to execute day to day tasks that will allow for delivery of outstanding
service to our clients while meeting realistic margin and revenue
expectations. This position requires flexible hours and overtime as
needed as well as a fast paced and solution minded individual.
Key Responsibilities:
Schedule and dispatch technicians directly and indirectly according to
client specifications and requests
- Arrange for necessary repairs in order to restore service and
comfort to clients
- Communicate and relay information from technicians in the field to
clients in real-time
- Prepare and monitor daily work lists
- Create work orders through our software and monitor through to
completion
- Take incoming calls from clients and technicians in the field
documenting service repair completion details
- Monitor electronic mailboxes for new service calls, requests for
updates, and system generated messages
- Operate in multiple software applications both internal and client
driven
- Build and maintain strong, long-lasting client relationships
- Create and present proposals for quoted work to client
Desired Skills and Qualifications:
- Outstanding customer service and relationship building skills
- Proven dispatch, call center or other relevant experience
- Experience in delivering client focused solutions based on customer
needs
- Proven ability to manage multiple projects at a time while paying
strict attention to details
- Excellent listening, negotiation and communication skills