OVERVIEW: We are currently seeking a bilingual (English/Spanish)
Patient Service Representative. The Patient Service Representative
performs all functions necessary to make patients ready for the clinical
part of their visit including the resolution of any insurance or
financial issues necessary to ensure coverage for services. DUTIES:
Must be able to don appropriate personal protective equipment (PPE).
Perform patient registration functions for new and existing patients,
including confirmation of appointments, updating demographic
information, insurance verification, pulling of patient charts, and
notifying medial assistant when patient has been registered. Answers all
incoming calls quickly using the appropriate uniformed script.
Confidentiality and customer service are the first priority. Review
clinicians schedule in advance for correct demographics and insurance
verification. Problems with insurance inform patients prior to their
appointments. Collect co-pays and issue receipts. Balance receipts
against payments collected from patients by the end of shift. Notify
appropriate staff of patient\'s arrival. Follow cancellation and
rescheduling procedures. Resolve all insurance issues to ensure patients
have appropriate coverage for services being provided by the Center
prior to scheduled appointments. Assist patients with enrollment in all
available insurance plans (Mass Health, Commonwealth Care, etc.)
REQUIREMENTS: Bilingual; Spanish and English High School diploma or
GED certificate Training in a Medical or Administrative field Computer
knowledge Excellent communication skills Ability to work flexible hours,
evenings, and weekend coverage GLFHC offers a great working environment,
comprehensive benefit package, growth opportunities and tuition
reimbursement. This is a partial job description. Please contact our
recruiters for more details.