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Be a part of the Truist Network Engineering team under Cisco Customer Experience Center.
What You’ll Do
Work with the lead to drive optimization, technology design, implementation, execution for projects/accounts to accelerate customer business outcomes.
Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues.
Align with and support company policies and processes and use relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.
Play the role of an individual contributor.
You will be responsible for "Run the Business" activities for Cisco network devices. This will include:
§Modify the current network designs to add additional existing equipment to add capacity, create the mop, have it tested is the SVS, request a change window and execute the change.
§Modify the current network designs or configurations to modify existing equipment to add capacity, create the mop, have it tested is the SVS, request a change window and execute the change.
§Handle special or white glove requests for Trouble shooting a network issue through resolution including to modify existing equipment or configurations, create the mop, have it tested is the SVS, request a change window and execute the change.
Decision Making / Impact
Impacts own team and other teams whose work activities are closely related.
Basic understanding of project scope and customer business goals and objectives.
Role and specific responsibilities
Works with customers along with internal & external resources (e.g. Cisco account teams, partners) on the optimization / deployment of Cisco services and solutions.
Assists with task/project implementation for assigned customer engagements.
Jointly crafts and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
Builds and/or use test environments as required to resolve medium sophisticated problems and compatibility issues.
Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products & solutions.
Acts as an initial focal point for problem resolution for customer engagements.
Who You’ll Work With
CX is a team of outstanding technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
Who You Are
Typically requires BE/B.Tech/BSC Computer Science or equivalent 6+ plus years of substantial work experience. Sophisticated degree strongly preferred.
Knowledge of at least one Customer Vertical / IT industry
CCNA is a must, CCNP/ CCIE certification would be a plus.
Network automation skills (Python/ Ansible/ GoLang/ Splunk) preferred
Expertise
Routing and Switching:
Should have expertise on Routing & switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN
Knowledge in technologies like SDA/ SDWAN.
Wireless:
Good technical knowledge in Cisco/ Meraki products including wireless controller, RF Tools, Access points, WLAN.
Good on CMX, Hyper-location, BLE products/technologies and applications or equivalent 3rd party solutions.
Service provider
Good experience with Cisco Routing products such as 7600, GSR, ISR, ASR9k, CRS, Nexus 7k
Experience working on Internet Service provider infrastructure
Experience and in-depth knowledge of Industry standard Routing protocols (BGP, OSPF), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS.
Datacenter
Knowledge on Data Center, Cloud and Virtualization industry, ACI, Nexus products
Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers etc)
Experienced Knowledge on LAN SW Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN-EVPN.
Knowledge of Cisco switching Platforms like Cat 6500, 6800, 4500, 3850, Nexus 7K, Nexus 6k, Nexus 5k, Nexus 3K and Nexus9k.
Knowledge of Nexus Switches and UCS products, Python or other programming languages is helpful.
Leadership / Autonomy
Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything - people, process, data, and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.
#WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.