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Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description
In this role, you’ll work directly with our customers to implement, configure, provide training, and deliver use-case consulting. You’ll represent Dynatrace as a trusted adviser, guiding customers along their digital transformation journeys. You’ll have the opportunity to learn new technologies while using your existing knowledge of web applications.
Ideally you have a background in technology with an application focus and are a natural problem solver who likes a variety of challenges. The Dynatrace Platform touches multiple groups, making this a visible position within our customers. It helps to be personable and outgoing because you’ll be right in the middle of things, having regular interactions with developers, architects, business analysts, and line-of-business executives. You’ll be the direct cause of “wow!” experiences at our customers.
Define and deliver education sessions focused on Dynatrace solutions in our customers’ environments
Consult with customers to understand, and then meet, their business and technical goals
Install, configure, and troubleshoot Dynatrace products
Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge
Identify key “Business Modeling” integration opportunities, especially around reporting, alerting, dashboards, SLAs, etc.
Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, and practices
Use Dynatrace products to find and point out obvious application performance problems and other low-hanging fruit for those great “aha!” moments
Participate in project scoping
Build relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecycle
Partner with the sales team as needed in presales technical sessions
Recommend complementary products or product features to meet customer goals
Qualifications
Required Skills:
Undergraduate or graduate degree in Computer Science, Computer Information Systems, or a related technical discipline, or equivalent work experience
2-3+ years hands-on design and programming in some object-oriented language, preferably in a Java or .NET environment, preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
2-3+ years consulting, presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large, packaged apps; not simply infrastructure)
Architectural understanding of either the JEE or .NET platform and how it works, and a self-directed willingness to learn about other platform and “new stack” technologies such as PHP, node.js, Docker, etc.
Experience with data presentation via charts and dashboards
Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
Comfortable doing common Windows and Linux administration, and with Linux/UNIX command line
Comfortable creating and maintaining personal virtual machines (Windows and Linux guest OSes) with products such VMWare Workstation, Parallels, or VirtualBox
Excellent verbal and written English or regional communication skills and attention to detail
*Desired Experience: *
3+ years consulting experience with Dynatrace technology consulting
Dynatrace Professional certifications
Prior classroom or formal training experience
Prior senior-level development experience in Java, .NET, or PHP environments
Experience in DevOps, CI, and CD
Experience in a major vertical such as Finance, eCommerce/Retail, Insurance
Performance tuning in other application tiers (Database, Network, Storage, etc)
Current knowledge of and certifications in “new stack”, cloud, big data, and other key technologies (AWS, GCP, Azure, PCF, OpenShift, Docker, Kubernetes, SNOW, Splunk)
Additional Information
Travel Requirements
Most Dynatrace Services OnDemand engagements are short (one week) to mid-term assignments and travel should be expected up to 75%.
DOE, annual salary is $110K - $160K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.