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Senior Digital Sales Specialist
At a glance
Position:Senior Digital Sales Specialist
Primary locationMexico City (MEX), Ciudad de Mexico, Mexico
Schedule:Full time
Date Posted:04/25/2024
Job Number:R2051022
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
The Latin America Packaging & Specialties Plastics (P&SP) commercial organization has an opportunity for aSenior Digital Sales Specialistrole based inMexico City.
Responsible for growing and nurturing existing customer relationships by selling new and existing products, as well as generating new customers, through a fully digitalized customer experience. Accountable for processes and tasks inherent in the sales process, including actioning leads and onboarding new customers, educating and positioning customers to partner with Dow through digital channels, and leveraging industry & product knowledge to drive sales.
This role typically handles a medium sized customer portfolio. The scope is typically regional and can be market segment specific or cross-market-segments.
Responsibilities
Develop customer pipeline, adding new customers and developing existing customers.
Build strong customer relationships through digital channels and virtual partnership.
Act as Dow.com ambassador and drive adoption of the platform with customers. Initial Dow.com account set-up for newly onboarded customers.
Lead price/volume negotiations with customers.
Maintain and update all pricing in Smartprice.
Communicate product availability and lead times; troubleshoot availability challenges.
Guide customers regarding options within the defined Service Offering Framework.
Gather high-level market intelligence and customer insights; share within Dow.
Lead & Opportunity Management
Grow the portfolio by generating, triaging, routing, developing leads and closing opportunities in line with L&OM guidelines.
Maintain and update CRM and internal tools.
Digital Tools and Platforms
Obtain and maintain customer forecasts in OMP.
Monitor sales vs. Forecast/plan through digital tools and take action accordingly.
Communicate changes in sales forecasts to Product Management and Supply Chain.
Be an early adopter of new technology, support testing for optimizing commercial tools.
Participate in Sales, Product/Marketing strategy calls to obtain business and pricing guidelines.
Support annual review of Channel purchasing strategy (direct/distribution) and segmentation.
Support Order to Cash process to ensure correct invoicing and timely payment collection.
Knowledge, Skills and Abilities
Negotiation and sales tactics.
Solid understanding of products and product application rules.
Solid business and financial acumen (cost, freight, margin, etc.)
Proactive hunter with ‘owner’s mindset’ & excellent cold calling skills; self-driven and efficient.
Effective conflict resolution skills.
Technologically savvy & data driven, early adopter of new technology.
Proficiency in CRM, DSR, SmartPrice, Dow.com, Microsoft Office.
Qualifications
Bachelor's degree, fluency in Spanish and English (verbally and in writing).
3+ years of commercial related experience.
Important Notes
This role is not eligible for a tool of trade car.
Do not forget to attach your Curriculum.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
Become a Dow shareholder through various employee stock programs.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Global Paid Time Off (PTO) policies:
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.