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Credit and Collections Specialist
Job Description
Responsible for managing, researching, and answering credit card disputes and chargeback cases. Manages and monitors outstanding debts for the company. Works in conjunction with the collection agency to obtain payment and provide assistance to the collection agency to speed up the collection process. Serves as a liaison between the credit card companies, concessionaires, and internal departments to ensure cases are resolved in the most effective manner, providing excellent customer service to both our internal and external clients.
Responsibilities
Research, analyze, and answer disputes and chargeback cases for different credit card types.
Compose letters to respond to cases in accordance with the Credit Card Association guidelines and company terms and conditions.
Manage all outstanding bills, promissory notes, and payments for the company.
Facilitate and track the payment of outstanding notes from different sources within the company and incoming from third parties.
Maintain the Direct Promissory Notes report with weekly additions and updates for payments collected and unsuccessful closed cases.
Follow up with credit card companies on answered cases and monitor case results.
Track and maintain a low record of lost cases.
Maintain the dispute/chargeback cases log up to date.
Prepare schedules and analyses for credit card transactions.
Act as a liaison between credit card companies, collection agency, and internal departments.
Collect funds due to the company using excellent customer service skills to maintain the company's image.
Review and maintain collection agency files on a monthly basis.
Perform other accounting operations duties as required by management.
Perform other job-related functions as assigned.
Skills & Qualifications
Credit card chargeback experience a Must
Associate's Degree or higher education level in Accounting/Business field preferred.
Minimum of two years of experience in accounting operations, customer service, hospitality, and/or claims resolution.
Work Environment
The work schedule is Monday to Friday, with the option to work from home on Wednesday and Fridays, totaling 40 hours per week from 8:30 AM to 5:00 PM. The work environment is professional and collaborative, offering an opportunity to work with a great team and company.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Miami,FL.
Application Deadline
This position is anticipated to close on Apr 11, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.