At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Job Description
A leading logistics company is seeking a Level 2 Migration Technician to join their expanding team for a pivotal project. Following the recent acquisition of two substantial organizations, the company needs to migrate over 1,200 devices, primarily Windows-based, into their current ecosystem with minimal business disruption. The Level 2 Migration Technician will play a crucial role in supporting these migration efforts, collaborating closely with the two existing engineers on the team. Responsibilities include utilizing an automated tool, Forensit, and directly engaging with end users to communicate migration processes and troubleshoot any issues that arise. This project is anticipated to last approximately six months. The ideal candidate will thrive in a fully remote environment, leveraging both their technical expertise and customer service skills to ensure a seamless transition for all involved, minimizing downtime for each end user.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
- 4-7+ years of relevant technical support experience in a level 2 capacity
- Strong experience working directly with end users, strong customer service skills
- Excellent written and verbal communication, ability to walk an end user step by step through a technical issue
- Some experience deploying software with an Endpoint Management Tool (Examples: Tanium, Ivanti, SSCM, Intune, Manage Engine, etc.)
- Strong experience working with Microsoft Office suite comfortable working with Outlook and Teams
- Strong understanding of basics of technical support and PC troubleshooting : Windows troubleshooting, Printing domain join issues, password reset, mapping shared drives, etc.
- Experience working in a remote enterprise environment self-starter, can work very well independently - Experience with Forensit (automated Tool)
- Experience deploying packages with Tanium
- Experience completing a similar domain migration project with windows null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.