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Risk Programs Manager will be responsible for providing control performance reports and SOC reports to Client; Managing First Line of Defense (1LOD) process and control assessments; including issues and remediation actions; Leading collaboration with other 1LOD teams and risk team across Issue and Management Action Plan lifecycle. This role requires a strategic thinker with strong leadership capabilities and a deep understanding of risk management principles.

Key Responsibilities:

1LOD Control and Documentation:

• Coordinate the generation of the auditor representation letter annually for inclusion of controls executed by Operations teams

• Coordinate response to Business & Control Owner questions regarding control and documentation

• Lead engagement with Business & Control Owner activities, coordinate SME availability, and manage requests for information

• Lead engagement with stakeholders on control gap remediation planning and implementations

• Oversee development of remediation plans for any exceptions, qualifications or non-satisfactory findings and incorporate into overarching remediation plan

Enterprise Remediations:

• Oversees critical risk functions and escalate operational errors through the defined escalation channels

• Coordinate root-cause analysis and work with client to document issues and identify required operational/technology enhancements

• Lead remediation activities in coordination with stakeholders, perform lost earning calculations, and review distribution of remediation payments

• Coordinate remediation meetings, track remediation status, and report on status updates

Incident/Loss Management & Reporting:

• Identify incidents that occur within outsourced processes

• Consolidated incident summaries in coordination with Business Process and Control Owners

• Oversee the development and implementation of Management Action Plans and participate in client incident meetings

• Participate in required business forums and provide inputs and access to SMEs

Information Security and Privacy

• Oversee reporting of suspected breaches, privacy violations, and information security events within required timelines

• Lead coordination of required research, resolution, and communication of Information Security and Privacy events

• Ensure compliance with required Information Security and Privacy policies and contract terms

Issue Management & Reporting

• Lead development of Issue and Management Action Plans in accordance with defined requirements, including submitting into Risk Management system of record

• Oversee implementation of Management Action Plans as set forth in the applicable policies and requirements within the agreed upon timelines

• Manage identification, reporting and escalation of Issues with respect to services and supporting applications

• Coordinate aggregation of data or supplemental information required to perform issue validation on the services and supporting applications and submit in risk management system of record for validation in accordance with applicable policies

Process & Control Reviews

• Provide input on process mapping as part of sprint execution

• Serve as a subject matter advisor on control strength assessments and prioritization/implementation of control gaps

• Identify and escalate high risk processes and control gaps in services and supporting applications

Basic Qualifications:

• Bachelor's degree

• Minimum of 5 years of experience in risk management, audit, and or business operations experience

Preferred Qualifications:

• Master’s degree

• Professional certifications in risk management e.g., CRM, ARM, PRM

• Strong understanding of risk management principles, methodologies, and tools, including risk assessment techniques, risk modeling, and scenario analysis.

• Excellent analytical skills with the ability to assess complex situations, identify root causes, and develop practical solutions.

• Exceptional communication skills, both written and verbal, with the ability to effectively communicate complex concepts to diverse audiences.

• Strong leadership and interpersonal skills, with the ability to build relationships, influence stakeholders, and drive change across the organization.

• Highly organized and detail oriented, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

• Proficiency in risk management software and tools, as well as Microsoft Office Suite Word, Excel, PowerPoint, Outlook.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $93,400 to $196,500

Colorado $93,400 to $169,800

District of Columbia $99,500 to $180,800

New York $86,500 to $196,500

Maryland $86,500 to $157,200

Washington $99,500 to $180,800

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