Patient Financial Service Representative Reports to: ACA Revenue Systems
Manager Description: The Patient Financial Service Representative is
part of a team that is responsible for assisting patients with their
medical bills, as well as collecting payments. It is a call center
atmosphere. This role involves speaking to patients on the phone and
assisting them in resolving any outstanding balance they may have by
processing payments or offering payment plans. Responsibilities
Answering calls from patients and resolving any questions they may have
Making calls to patients with outstanding balances and helping to
resolve them in a professional and ethical manner Time
management/multitasking Navigating our clients\' various systems
Notating the patients account in both our clients\' systems, as well as
ours, based off of conversations Tracking any necessary follow-ups,
which may include insurances and monthly payment plans, etc.
Understanding and implementing company policies and procedures, as well
as those of our clients Working as a team player among other reps to
provide optimal customer service to the patients Understanding and
executing proper documentation as requested per client Reporting any
problems or concerns to your direct supervisor or manager in a timely
fashion to get them resolved Understanding the HIPAA law and abiding by
it with every communication Qualifications: Excellent Customer Service
skills Proficient in Microsoft Excel/Word Completed client specific
training for their systems, such as Epic, Athena, Nextgen, Brighttree,
etc.