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JOB REQUIREMENTS: Division Information Spectrum Brands\' Home & Personal Care (HPC) Appliances business participates on a global basis in small electric appliances, shave/groom appliances and beauty appliances. Our well- known brands include George Foreman, Black+Decker, Farberware, Breadman, Juiceman, Russell Hobbs and Remington. Our products appeal to consumer trends for healthy eating, stay-at-home cooking, creating today\'s new hair style and much more. We distinguish our product offerings from the competition by employing forward thinking, innovative technologies matched with a strong understanding of consumer needs to bring to market high quality, superior products that delight the end user.Job Summary Duties include: receiving and resolving incoming telephone, written, and electronic communications from consumers; providing product information and assisting with problem resolution, periodically receive product returns, enter paperwork, and respond to consumer emails. You will also be the primary contact for incoming eCommerce sales.Primary Duties & Responsibilities Handle all inbound consumer warranty/ecommerce sales calls Resolve written and electronic communications Process daily Consumer return paperwork in Consumer database Additional Duties and Responsibilities (time off phones) Process Consumer Checks received - Weekly Process Chargebacks Team Product Training as needed Resolve escalated calls/Backup for Manager Resolve Team product questions as needed Daily Duties Web Orders on Hold - Accept or Reject Respond to Amazon/Bazaarvoice reviews Respond to Amazon/Bazaarvoice Q&A\'s Process Warranty Macro/Backup for Manager Education and Experience Profile Bachelor\'s Degree or 2-4 prior customer service/contact experience, or equivalent relevant experience. Required Skills Excellent telephone and communication skills (both oral and written). Organizational skills. Computer and typing skills averaging 40wpm. Ability to multi-task. Ability to work in a fast-paced, dynamic work environment. Work Environment Working conditions are normal for an office environment. The above information on this description has been designed to indicate the general nature and... For full info follow application link. Spectrum Brands is an Equal Opportunity Employer that is committed to Inclusion and Diversity. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Spectrum Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Spectrum welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. Priority may be given to current employees or local candidates. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3F57253CC5C44119 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.