This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11878927\
Position Title: Remote Bilingual Customer Service Rep\
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Remote Type: Optional Work from Home\
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Position Type: Full Time\
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Salary Range: \$16.00 - \$16.00 Hourly\
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Job Shift: 1st Shift\
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Job Category: Customer Service\
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Description:
Group O is seeking a Bilingual (English/Spanish) Call Center
Customer Service Representative responsible for efficient and courteous
responses to customer questions and concerns.
As a Bilingual Call Center Customer Service Representative, you will
play a vital role in delivering exceptional customer service experiences
to individuals who contact our organization on behalf of our clients for
assistance. Acting as the first point of contact, you will manage a
variety of inquiries, provide information, resolve issues, and ensure
customer satisfaction through effective communication and critical
thinking skills.
The ideal candidate for this role will possess effective communication
skills, problem-solving abilities, and a customer-focused mindset.
Key Responsibilities
- Receive incoming calls from customers seeking assistance with
inquiries, orders, product information, billing questions, account
maintenance, or technical support. Provide prompt, courteous, and
accurate responses to meet their needs.
- Listen actively to customer concerns, identify the root cause of
their issues, and work diligently to resolve problems to the
customer\'s satisfaction. Utilize available resources, tools, and
knowledge bases to troubleshoot and address inquiries effectively.
- Build rapport and establish positive relationships with customers by
demonstrating empathy, patience, and professionalism in all
interactions. Tailor responses to meet the unique needs and
preferences of each customer.
- Maintain a thorough understanding of the company\'s products,
services, features, pricing, and promotions. Continuously update
knowledge through training sessions, documentation review, and
communication with internal teams.
- Assist customers with placing orders, processing returns or
exchanges, tracking shipments, and managing account information.
Follow established procedures for order entry, verification, and
fulfillment to ensure accuracy and efficiency.
- Accurately record all customer interactions, inquiries, and
resolutions in the appropriate systems or databases. Generate
reports or summaries as required to track performance metrics,
trends, and customer feedback.
- Collaborate with other departments, such as sales, marketing, and
technical support, to address customer inquiries that require
specialized expertise or escalation. Communicate effectively with
team members to coordinate efforts and provide seamless support to
customers.
- Proactively identify opportunities to enhance processes, procedures,
and service delivery methods to improve the overall customer
experience. Provide feedback and suggestions for optimizing
workflows, tools, or training programs.
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Qualifications:
*Minimum Qualifications\
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PI240623449
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Group O is an Equal Opportunity Employer and does not discriminate
against any applicants for employment based on their race, color,
religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status, uniformed service member status, or any
other status protected by law.