Shire Veteran Jobs

JOB REQUIREMENTS: Position Description: Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW ... change making for a healthier Wisconsin. As an Appointment Services Lead, you will assists the Appointment Services Manager and Supervisor to ensure smooth and efficient operation of the Appointment Services Department. Ensures that self and team have the tools and coverage necessary to service Froedtert & Medical College of Wisconsin patients in any way possible, particularly with regards to patient registration and scheduling to ensure a quality experience. Tasks are completed for many specialties and a large group of physicians (typically 100 or more) across the many locations of our clinical enterprise following detailed protocols and scheduling tools. Helps patients schedule with the right physician at a time and location most convenient for them and complete full registration and insurance coverage set up to help ensure proper payment for services rendered. Responsible for team communication, work delegation, quality review, training employees and monitoring of staff performance. Act as a role model for team members. Responsibilities: Trains and monitors performance of assigned team and regularly evaluates their work and provides feedback as part of ongoing training as well as the performance evaluation process. Communicates information/updates regularly to ensure team members have the needed knowledge to perform job duties and delegates tasks to meet service standards. Facilitates team building. Schedules, cancels and reschedules appointments via phone for multiple specialties and locations including providing directions, instructions and other information regarding appointments. Triages calls to determine caller needs and provide excellent customer service, doing whatever possible to meet patient needs. Responds to inquiries and/or routes calls, messages and requests to appropriate individuals or areas. Encourages patients to sign up for MyChart and the Froedtert & MCW App to help manage their healthcare electronically and steps them through the process to get activated on these online tools. Completes full registration including setting up insurance coverage for new patients and verification of registration and coverage information for established patients. Runs electronic eligibility to verify coverage information and ensures the insurance is accepted by our physician groups. Completes MSP questionnaires with Medicare patients. Works through referral queues, faxes, email, and other correspondence following detailed guidelines to schedule... For full info follow application link. EEO/AA Minorities/Females/Vets/Disability The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7EF8CD0000BE4B0B Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.